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Account Manager Personal Lines
2 months ago
Position Title: PERSONAL LINES DEPARTMENT MANAGER
Reports to: President
Primary Functions: To be responsible for all functions performed in the Personal Lines Department and to ensure that
the department is providing prompt, accurate and courteous service to insured.
Supporting Functions:
Handling daily downloads first thing in the morning.
To be responsible for the quality of work produced in the department.
Quickly sending Auto ID cards and handling mortgagee requests.
Monitor and update production report in timely manner.
Process Personal Lines incoming email, mail, fax and voice messages
Handle basic billing questions (where to pay, who to pay, what to pay)
Relentlessly work to update contact information on each and every call.
Document all conversations and interactions with customers and carriers
Answer Personal Lines phone calls, and diligently screen the calls to handle any service tasks that are indicated in this job description.
Correctly interpret and analyze Personal Lines insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents to make data driven decisions.
Clearly and effectively communicate to the clients to manage expectations both via the phone and email. This includes taking a proactive approach.
Proactively learn and grow knowledge of insurance coverage and carrier appetites
Present existing and prospective customers with individualized policy options, quote calculations, and educational materials to meet their needs
Review insurance policies for accuracy, coverage, and limits in order to recommend modifications, as needed.
Deliver a high level of customer service when resolving billing, policy change, coverage, and claims issues.
Keep accurate personal information for all sales prospects and customers within insurance company database.
To ensure that the department work load is completed during the week it is received.
Responsible for the implementation of all personal lines programs to include day-to-day relationship with personal lines insurance companies.
To be responsible for the training of all new employees in the department.
To communicate all new systems, procedures and insurance company regulations to the department.
Reconcile Monthly Commission statements from Carriers by 15th of the month.
Perform the duties of a sales representative as needed
To adhere to agency attendance policy.
Other responsibilities as directed by your manager.
MUST HAVE PROPERTY AND CASUALTY INSURANCE LICENSE, Preferred Independent Agency Experience (3-5 years).