![Equiliem](https://media.trabajo.org/img/noimg.jpg)
Customer Support Representative
4 days ago
Hybrid - 1 day onsite (Albany or Syracuse)
6:30am-3pm or 7am-3:30pm, Mon - Fri
The purpose of this role is to clearly guide customers through their account set up, process customer information, ensure customer satisfaction, resolve customer issues and implement new and better ways to improve customer trust and ease. This role is hybrid which requires you to work 1 day onsite.
Key Accountabilities:
• Act as the primary point of contact for customers to provide support, resolve issues, and ensure customers’ electric service orders are communicated and delivered against service level agreements.
• Process electric service request agreements so that customers can have service construction work completed.
• Develop and process billing for customer costs per applicable tariffs and policy for electric service projects.
• Complete the design and cost estimates for simple electric service work so that project planning, permitting, construction and other stages can be completed.
• Develop and maintain relationships with other business teams to support customers’ requests for electric service.
• Develop and review data to ensure customer satisfaction, project timeliness, and business efficiency.
• Identify and support process improvements for customer satisfaction and efficiency.
Qualifications:
• Bachelor’s degree preferred or equivalent work experience.
• A minimum of 2 years of in a B2B customer support role.
• The successful candidate must have knowledge of customer service techniques, strategies and approaches
• Aptitude for learning new software and data entry.
• Excellent oral and written communication and interpersonal skills.
• Strong Excel skills
#zr
-
Customer Support Representative
3 weeks ago
Albany, United States Shore Marketing Group Full timeJob DescriptionJob DescriptionShore Marketing Group is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Customer Support Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of...
-
Customer Support Representative
4 weeks ago
Albany, United States Shore Marketing Group Full timeJob DescriptionJob DescriptionShore Marketing Group is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Customer Support Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of...
-
Customer Support Representative
2 weeks ago
Albany, United States Shore Marketing Group Full timeJob DescriptionJob DescriptionShore Marketing Group is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our Customer Support Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of...
-
Customer Support Representative
4 days ago
Albany, United States Shore Marketing Group Full timeJob DescriptionJob DescriptionShore Marketing Group is a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium marketing and sales campaigns. Our entry level Customer Support Representative team provides our customers with the opportunity to promote them, leaving an everlasting...
-
Customer Support Representative
1 month ago
New Albany, United States Mainstream Fiber Networks Full timeJob DescriptionJob DescriptionCustomer Support Representative |Mainstream Fiber **This position will be based out of Corydon, IN**About Mainstream Fiber:At Mainstream Fiber Networks, we’re more than just a fiber optic internet company: we’re a Hoosier based team dedicated to propelling the digital revolution forward, and we believe that investing in our...
-
Albany, United States Samra Organization Full timeJob DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...
-
Customer Service Representative
6 days ago
Albany, United States The Adecco Group Full timeADECCO CURRENTLY IS HIRING FOR A Customer Service Representative. FOR ONE OF OUR TOP CLIENTS! Pay rate: $25.25/hr. Syracuse or Albany, NY - Hybrid, one day in office 12 month contract? Act as the primary point of contact for customers to provide su Customer Service Representative, Customer Service, Representative, Retail, Staffing, Support
-
Customer Support Representative
5 days ago
Albany, United States FRED ASTAIRE DANCE STUDIOS Full timeWe are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized and being part of a fast paced environment? If so, then we may have the opportunity for you. This role is of critical...
-
Customer Support Representative
4 weeks ago
Albany, United States Fred Astaire Dance Studios Full timeJob DescriptionJob DescriptionWe are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helping those around you, staying organized and being part of a fast paced environment? If so, then we may have the opportunity for...
-
Customer Assurance
2 weeks ago
Albany, United States Thrush Aircraft Inc Full timeCustomer Assurance and Support Job Description: Thrush’s Customer Assurance and Support (CAAS) handles a variety of tasks, from warranty processing, part number identification, trouble shooting, updates to Maintenance Manuals, Flight Manuals, and Illustrated Parts Catalogues. They also deliver reports of issues from the customers to the Field Issues Team...
-
Customer Service Support Representative
2 weeks ago
Albany, United States Beliveau Mechanical, Inc Full timeResponsibilities: - Assist customers with inquiries, concerns, and issues in a professional and timely manner - Utilize phone etiquette to ensure positive customer interactions - Communicate effectively in English, both verbally and in writing - Multilingual skills are a plus, as you may need to assist customers in other languages - Perform outbound calling...
-
Client Support Representative
1 month ago
Albany, United States Shore Marketing Group Full timeJob DescriptionJob DescriptionShore Marketing delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...
-
Client Support Representative
1 month ago
Albany, United States Shore Marketing Group Full timeShore Marketing delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The Client...
-
Customer Service Representative
2 weeks ago
Albany, New York, United States Appolo Heating Full timeAppolo Heating | Full time **Customer Service Representative / Dispatcher** Albany, United States | Posted on 01/13/2022 {{getI18n("")}} {{getI18n(data[0].applynow)}} Industry Customer Service **Job Description** **Appolo Heating** is looking to add a **full-time Customer Service Representative / Dispatcher** to our team in the **Albany, NY** This...
-
Client Support Representative
1 month ago
Albany, United States Shore Marketing Group Full timeJob DescriptionJob DescriptionShore Marketing delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...
-
Client Support Representative
1 week ago
Albany, United States Shore Marketing Group Full timeJob DescriptionJob DescriptionShore Marketing delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...
-
Client Support Representative
2 weeks ago
Albany, United States Shore Marketing Group Full timeJob DescriptionJob DescriptionShore Marketing delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve...
-
Customer Service Representative
4 weeks ago
Albany, United States SMG Business Solutions Full timeWhen you're part of our Customer Service Representative team, you'll have the opportunity to work side by side with one of the leading communications and sales firms in Albany, NY. We strive to deliver the best service possible to our clients and customers. When you join our Customer Service Representative team, you'll soon discover that every day is...
-
Customer Service Representative
1 month ago
Albany, United States transitionworksllc.com Full timeCustomer Service Representative I Albany, OR Our client is a premier provider of targeted specialized insurance products in North America and selected other markets. They are looking for multiple Customer Service Representatives to work in their Call Center in their Albany, OR office. This is a contract to hire role with a great long term career path...
-
Customer Service Representative
4 weeks ago
Albany, United States Latham Pool Products Full timeDescription Position at Latham Pool Products, Inc Primary Role: The Latham Customer Service Representative is responsible for handling complex customer orders and queries independently. In addition, this position will identify and assign customers inquiries based on standard operating procedures. The position will have email and telephone contact with...