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![Action Overhead Garage Door](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 months ago
Action Overhead Garage Door, a family-owned and operated business since 1980, is dedicated to providing exceptional service to our residential and commercial customers. We are looking for a Customer Service Representative to join our team and be the first point of contact for our valued customers.
We offer an hourly rate of $20-$22 and a great benefits package.
Benefits:
· Paid time off
· Health insurance
· Dental insurance
· Vision insurance
· Life insurance
· Disability insurance
· 401(k)
· 401(k) matching
Requirements:Key Responsibilities: Included but not limited to
- Communicate courteously and professionally with coworkers, management, customers, and vendors.
- Answer the main line to assist customers, wholesalers, or vendors and connect them to the correct department.
- Identify and assess customer needs through phone calls or in-person visits, and provide quality customer service.
- Build and maintain professional relationships through open, transparent, and interactive communication.
- Collaborate with customers to deliver appropriate solutions and ensure positive resolutions to complaints.
- Conduct courtesy calls to confirm customer satisfaction with installations or services and report any unresolved issues to the Installation and Service departments.
Competencies:
- Proficient in verbal and written communication
- Ethical conduct
- Patience, attentiveness, and empathy
- Exceptional customer service and sales skills
- Excellent organizational skills
- Personal effectiveness and credibility
- Outstanding attention to detail
Qualifications:
- High school diploma or GED
- Previous customer service experience is a plus
If you are a dedicated professional with a passion for delivering outstanding customer service, we would love to hear from you