Customer Service Representative

3 weeks ago


Canyon Lake, United States Thrive Pet Healthcare Full time

We are hiring a full-time Customer Service Representative/Receptionist to join our team at Fetch, our boarding facility. The Customer Service Representative is a highly motivated person who loves animals and wants to work closely with them and their owners. They are responsible for providing high quality customer service and support to clients. They will assist clients with scheduling boarding and grooming appointments, billing inquiries, as well as professionally handling client concerns and complaints. Benefits: Health, vision, and dental insurance, 401k match PTO Paid parental leave Purr-ental leave Pet care discounts So much more Responsibilities include, but are not limited to: Respond to customer inquiries via phone, email, and in person. Schedule appointments Assist with the check in and check out process and verify pet information for boarding and grooming. Maintain pet records and client information. Maintain a clean and organized environment – this will include sweeping, mopping, dusting, cleaning bathrooms. Answer client’s inquiries about policies and services. Prepare invoices and obtain payment. This includes collecting money and posting payments. Requirements: High school diploma or equivalent Previous customer service experience, preferably in veterinary or healthcare setting Strong communication and interpersonal skills Ability to multitask and work well under pressure Basic computer proficiency Work requires lifting and carrying records, equipment, and animals weighing up to 25lbs; requires sitting or standing for extended periods of time. #J-18808-Ljbffr



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