HR Assistant

3 weeks ago


North Chicago, United States Collabera Full time
Job DescriptionJob Description

Key Responsibilities:

  • Provide customer service support by answering general HR-related questions via phone or other communication channels.
  • Assist employees and managers with self-service HR transactions, guiding them through processes and resolving issues as needed.
  • Open and manage case tickets for inquiries related to HR, Payroll, Benefits, Talent, etc.
  • Document all inquiries, issues, and HR transactions in the case management system.
  • Input data into Workday and other HR systems to process requests.
  • Escalate inquiries to Tier II Functional Specialists when specific expertise is required.
  • Participate in continuous improvement workshops, ad hoc projects, and other initiatives as requested.

Required Qualifications:

  • High School Diploma or GED equivalent.
  • 1+ year of experience in Human Resources.
  • 1+ year of experience in a customer service or case management role.
  • Strong attention to detail with the ability to multitask effectively.
  • Excellent interpersonal skills with the ability to provide empathetic customer service.

Preferred Qualifications:

  • Proficiency in Spanish or French Canadian (a plus but not required).
  • Familiarity with HRIS systems such as WD.
  • Experience handling sensitive and confidential information.
Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.Company DescriptionCollabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
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