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Customer Service Representative
4 months ago
Position Type: Full-time, Hourly
Location: In Office; Portland/Tualatin, OR
Wage Scale: $20.00 - $24.00 per hour
Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, basic life insurance, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid holidays throughout the calendar year.
Responsibilities:
Customer Service tasks and problem-solving with customers.
Following up and scheduling appointments with customers through phone and email.
Accurately process orders, application forms, and requests into database.
Creating and establishing great relationships with customers.
Update transactions status of all customer calls.
Various administration duties.
Other duties may be assigned.
Requirements:
At least 2 years of Customer Service experience.
Excellent verbal and written communication skills, good organizational skills and professional telephone skills.
Data entry experience is a plus, but not required.
Organizational, time management and customer service skills.
Strong analytical skills and attention to detail.
Prior experience working in construction, HVAC, fireplace or garage industries is a plus.
Regular attendance is required.
Fireside is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
Safety | Professionalism | Accountability | Customer Experience | Effective Communication
Company DescriptionFireside Home Solutions is the leading service and supplier of fireplaces and garage doors in the Seattle and Portland areas. Fireside is privately held and diversified that has been in business since 1982. It has branches in Oregon and Washington. Providing service and installation of fireplaces, garage doors, and outdoor kitchens and fire pits.Company DescriptionFireside Home Solutions is the leading service and supplier of fireplaces and garage doors in the Seattle and Portland areas. Fireside is privately held and diversified that has been in business since 1982. It has branches in Oregon and Washington. Providing service and installation of fireplaces, garage doors, and outdoor kitchens and fire pits.