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Desktop Support Technician

4 months ago

Lima, United States K-Tek Resourcing Full time
Job DescriptionJob Description

Job Title:   Deskside Support  
Location:   Lima, OH
Duration:   Long Term Contract

Responsibilities:

  • Strong hands-on experience needed on end user support for Windows PC and Mac related issues
  • Ability to assign and work on incident tickets through Service Now.
  • Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware.
  • Ability to support new user onboarding and preparing necessary IT equipment's.
  • Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
  • Ability to follow technical guides for imaging and configuring new pcs.
  • Ability to work through Resolving end users' issues related to hardware and software.
  • Well versed in note taking and gathering information on issues for ticket in Service Now.
  • Proactive mindset and eagerness to learn with enthusiasm for helping others.
  • Willing to get additional training from team members or attend available trainings.
  • Ability to fix issues and support all flavors of client operating systems including windows and Mac 
Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.Company DescriptionK-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.\r
\r
Why K-Tek\r
K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".\r
\r
Vision / Mission\r
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.\r
\r
K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.