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Technical Support Specialist

2 months ago

Lima, Ohio, United States CORA Physical Therapy Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at CORA Physical Therapy. As a Technical Support Specialist, you will play a critical role in providing first-level support and some second-level support for all software, hardware, and telecom issues for the field and corporate.

Key Responsibilities
  • Provide first and some second-level support on all enterprise systems platforms
  • Investigate and resolve technical issues in a timely and efficient manner
  • Escalate technical support issues to vendors and second-level support team as needed
  • Update customers and tickets daily and resolve tickets as per the SLA of the ticket
  • Maintain desktop computers, mobile devices, peripherals, and other technology-related devices
  • Support, diagnose, troubleshoot, and resolve a myriad of end-user issues
  • Perform system audits and analysis to provide recommendations and enhance system function
Requirements
  • High School Graduate, Associates Preferred
  • 1-3 years of multi-tiered support experience
  • Advanced understanding of PC's, peripherals, and networking devices is required
  • Experience in end-user technical support and troubleshooting preferred
  • Possessor working toward A+ or Network+ certifications or equivalent
What We Offer
  • Competitive Pay
  • 7 paid annual holidays + PTO that grows with time
  • Medical, dental, vision, disability, and life insurance
  • Retirement & savings plan
  • Leadership development programs: coaching, mentorship, and skill-building activities
  • Tuition reimbursement
About Us

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives.