Customer Service Technician

4 days ago

Lima, Ohio, United States BrightSpeed Full time
Job Title: Customer Service Technician

Brightspeed is seeking a skilled Customer Service Technician to join our team. As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment.

Key Responsibilities:
  • Install and maintain high-speed internet, video, and voice networks
  • Perform maintenance and repair on outside plant facilities
  • Climb poles, use shovels and picks to dig up and bury cable, work in utility access holes or controlled environmental vaults (CEV), and locate buried telephone cables
  • Observe all safety rules and regulations
  • Assist other technical personnel in the performance of their duties when requested
  • Actively support sales and marketing-related activities
  • Direct customer-facing work and sales referrals
Requirements:
  • High School diploma (or equivalent) or higher
  • Ability to distinguish colors on facilities
  • Ability to handle 28-foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver's license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company's products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
Preferred Qualifications:
  • Prior experience as a customer-facing telecom operations technician
  • Basic electricity training/certification or documented equivalent work experience
  • ADSL installation/repair experience (self/full installs)
Why Join Us?

Brightspeed is a Top Workplace recognized by the Charlotte Observer. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and life insurance, an employee assistance program, a 401K plan with company match, and a host of voluntary benefits. We value diversity, equity, and inclusion and are an Equal Opportunity Employer/Veterans/Disabled.

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