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Community Resources Director

3 months ago

Upland, United States Oasis In-Home Care Full time
Job DescriptionJob DescriptionDescription:

Community Resources Director - Marketer
Job Summary:

Have you had someone you love need extra help to stay at home safely? We believe that families should be free from the stress and anxiety that often comes with caring for their loved ones. As such, we will serve 1,500 families with their loved ones' care over the next 5 years. To do that, we need to grow our top-notch team with motivated people who believe in our mission as much as we do. Are you unusually organized and a creative thinker? Do you naturally take ownership and track details to completion? Are you excited about creating and keeping numerous projects moving forward at one time? If so, keep reading. . .


Our Upland office is hiring a Community Resources Director responsible for marketing and outside sales. We are growing like crazy and looking for someone who can jump into a system quickly while contributing their magic touch. Homecare marketing is a challenge right now, with competitors (and consumers) growing more sophisticated each day In a nutshell, the goal of this position is to further develop and maintain trust relationships with our various referral sources/community partners, which will in turn lead to their referring qualified prospective clients to Oasis. We help hundreds of people every year find peace of mind. Our ideal candidate is "Humble, Hungry, and Smart", so if you like an ongoing challenge, can execute on strategy, and thrive on results through compassionate service, this role may be for you. This isn't a "rocking chair" kind of position.

This vital role requires a dynamic person with a well-rounded set of abilities who is willing to continually learn and expand their skill set and expertise. If you'd be described as a sleepy, "go-with-the-flow" person, you might apply at the knitting store down the street. Seriously though, you'll have to be friendly, creative, and passionately serve our community partners and existing staff, as well as the elderly/disabled clients we serve. You'll need to possess fantastic detail and organizational skills. You must have a hunger for improvement and continually strive to expand the quality of our offering. See? This isn't a "rocking chair" kind of position


We take pride in being at the forefront of the senior care industry We daily live up to this reputation by offering sincere, quality care that provides our clients, their families, and our caregivers with peace of mind. Experience in Healthcare or home care is a big plus.


Essential Functions include :

  • Client lead generation (outside sales)
  • Client lead conversion and follow-up (outside and inside sales)
  • Community liaison and consultant
  • Public relations
  • Marketing budget management
  • Effectively track and report activities in Customer Relations Management system
  • Rotate in-office on-call duties, taking emergency/incoming calls after hours as needed
  • Participate as needed in special pop-up projects
Requirements:

EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES and AVAILABILITY


  • A minimum of 1-2 years Customer Service experience - Relationship Marketing experience is strongly preferred.
  • 4 year College Degree (BA/BS) accepted, but not required
  • Entrepreneurial drive, spirit, and ambition; must be a self-motivated, results-oriented person.
  • Is a naturally gifted communicator (written, verbal, public speaking, and presentation)
  • Has no fear of technology. We use our computer systems to the fullest around here; if you are afraid of computers, this is not the place for you.
  • Gets upset when excuses are given
  • Gets stuff DONE
  • Doesn’t allow “Bright and Shiny” to distract them
  • Sets a goal, then takes action to conquer it
  • Multi-tasks so well that plate spinners look on with awe
  • Highly organized and detail-oriented
  • Team player who is willing to do what it takes to get something done
  • Believes in having fun
  • Is always learning, growing, and being stretched
  • Desires to be a part of something larger than themselves
  • Can ninja through an inbox with ease
  • Works hard but also likes to have F.U.N. while getting things done


NO TOADSTOOLS
Pushing the limits of “generally accepted” is part of our average work day. That means we expect our team members to push the envelope with their own skills as well. If you aren’t growing, you’re planting roots into your chairs as the light from your screen transforms you into a toadstool . . . and who would want that?


WORKING CONDITIONS/ENVIRONMENT
* Will split time between working in the field and in our Upland office. Time will be split approximately 25% in the office, 75% in the field.


Excellent Benefits package, including:

  • Paid Vacation/Sick time
  • Paid Birthdays off
  • Company matched 401k
  • Personal Finance training reimbursement ("Financial Peace University")
  • Base pay plus heavy emphasis on commission, generously based on sales effectiveness and performance.
  • Company Negotiated Discount on Supplemental Insurance

* Must be available to work during business hours of 9:00 am to 5:30 pm Monday-Friday (at minimum), or outside these hours as marketing efforts require.