Current jobs related to Guest Services Manager - Westbrook - Westbrook Inn Bed and Breakfast

  • Guest Services Manager

    2 weeks ago

    Westbrook, Maine, United States Westbrook Inn Bed and Breakfast Full time

    Job Title: Guest Services ManagerWe are seeking a highly skilled and experienced Guest Services Manager to join our team at the Westbrook Inn Bed and Breakfast. As a key member of our staff, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional customer service...

  • Guest Services Manager

    1 month ago

    Westbrook, United States Westbrook Inn Bed and Breakfast Full time

    Why join the Westbrook Inn Family Welcome to the Westbrook Inn Bed & Breakfast, where we have a passion for providing our guests with memorable experiences. It all starts with our team. Our team cares for our guests, collaborates with each other, and is excited to offer new ideas. We don’t just offer accommodations, we craft experiences, for our guests....

  • Guest Services Manager

    1 month ago

    Westbrook, United States Westbrook Inn Bed and Breakfast Full time

    Job Title: Guest Services ManagerWe are seeking a highly skilled and experienced Guest Services Manager to join our team at the Westbrook Inn Bed and Breakfast. As a key member of our staff, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional customer service...

  • Guest Services Manager

    4 weeks ago

    Westbrook, United States Westbrook Inn Bed and Breakfast Full time

    Job Title: Guest Services ManagerAt Westbrook Inn Bed and Breakfast, we are seeking a highly skilled and experienced Guest Services Manager to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional customer...

  • Guest Services Manager

    4 days ago

    Westbrook, Maine, United States Westbrook Inn Bed and Breakfast Full time

    At the Westbrook Inn Bed and Breakfast, we are seeking a skilled and dedicated individual to join our team as a Guest Services Manager. This role is responsible for ensuring an exceptional guest experience, managing the daily operations of the inn, and maintaining a welcoming environment for all guests.Key Responsibilities:Provide a warm and attentive...

  • Guest Services Manager

    7 days ago

    Westbrook, United States Westbrook Inn Bed and Breakfast Full time

    Job Title: Bed and Breakfast InnkeeperAt the Westbrook Inn Bed and Breakfast, we are seeking a skilled and experienced Bed and Breakfast Innkeeper to join our team. As an integral part of our operations, the Innkeeper will be responsible for ensuring an exceptional guest experience, managing the daily operations of the inn, and maintaining a welcoming...

  • Guest Services Manager

    3 days ago

    Westbrook, CT, United States Westbrook Inn Bed and Breakfast Full time

    Job Title: Bed and Breakfast InnkeeperAt Westbrook Inn Bed and Breakfast, we are seeking a skilled and enthusiastic Bed and Breakfast Innkeeper to join our team. As an integral part of our hospitality team, you will be responsible for ensuring an exceptional guest experience, managing the daily operations of the inn, and maintaining a welcoming environment...

  • Guest Services Manager

    1 week ago

    Westbrook, CT , USA, United States Westbrook Inn Bed and Breakfast Full time

    Job Title: Guest Services ManagerAre you passionate about delivering exceptional guest experiences? Do you have a knack for creating memorable moments for our guests? We're seeking a skilled Guest Services Manager to join our team at the Westbrook Inn Bed and Breakfast.Key Responsibilities:Provide a warm and welcoming experience for our guests, ensuring...

  • Guest Services Manager

    2 weeks ago

    Westbrook, CT , USA, United States Westbrook Inn Bed and Breakfast Full time

    Job Title: Guest Services ManagerWe are seeking a highly skilled and experienced Guest Services Manager to join our team at the Westbrook Inn Bed and Breakfast. As a key member of our staff, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.Key Responsibilities:Provide exceptional customer service...

  • Breakfast Service Specialist

    1 week ago

    Westbrook, United States Westbrook Inn Bed and Breakfast Full time

    Job OverviewWe are seeking a skilled Breakfast Service Specialist to join our team at the Westbrook Inn Bed and Breakfast. As a key member of our hospitality team, you will be responsible for preparing and serving creative, homemade breakfasts and baked goods daily.Your duties will include setting up the dining room and kitchen, managing inventory, and...

  • Service Manager

    2 weeks ago

    Westbrook, United States United Construction & Forestry Full time

    Are you interested in leading a team? Driving culture and delivering great customer service? ResponsibilitiesLead and motivate a trained staff to provide quality service to all customers in a timely mannerServe as the key liaison to sales and management to ensure consistent customer satisfactionProvide status and service reports to recommend next steps to...

  • Customer Service Manager

    4 weeks ago

    Westbrook, Maine, United States Hannaford Full time

    Hannaford Customer Service Leader Job DescriptionAs a Customer Service Leader at Hannaford, you will be responsible for delivering exceptional customer service experiences that meet and exceed our high standards. Your primary goal will be to ensure that every customer interaction is positive, efficient, and personalized.Key Responsibilities:Oversee and...

  • Revenue Manager

    2 weeks ago

    Westbrook, Maine, United States Woodfords Family Services Full time

    Job Title: Revenue ManagerWoodfords Family Services is seeking a seasoned finance professional to fill the role of Revenue Manager. This is a full-time position located at our Main Office in Westbrook, ME.Job SummaryThe Revenue Manager is responsible for the oversight and supervision of the Accounts Receivable department and management of billing processes...

  • Revenue Manager

    1 week ago

    Westbrook, Maine, United States Woodfords Family Services Full time

    Job Title: Revenue ManagerWoodfords Family Services is seeking a seasoned finance professional to fill the role of Revenue Manager. This is a full-time position located at our Main Office in Westbrook, ME.Job SummaryThe Revenue Manager is responsible for the oversight and supervision of the Accounts Receivable department and manager of billing processes at...

  • Revenue Manager

    2 weeks ago

    Westbrook, Maine, United States Woodfords Family Services Full time

    Revenue Manager Job DescriptionWoodfords Family Services is seeking a seasoned finance professional to fill the role of Revenue Manager. This is a full-time position located at our Main Office in Westbrook, ME.Key Responsibilities:Supervise the Senior Medical Billing Coordinators and ensure efficient, timely, and accurate billing processing.Maintain the...

  • Warehouse Operations Manager

    2 weeks ago

    Westbrook, Maine, United States Stealth Recruiting Services Full time

    Warehouse SupervisorStealth Recruiting Services is seeking a highly skilled Warehouse Supervisor to oversee the daily operations of our Westbrook, ME warehouse. As a key member of our team, you will be responsible for ensuring the safe and efficient management of our warehouse operations.Key Responsibilities:Supervise and coordinate the activities of...

  • Healthcare Operations Manager

    4 days ago

    Westbrook, Maine, United States Genesis Healthcare Services Full time

    As a Unit Manager/Director - RN at Genesis Healthcare Services, you will lead the overall operations, coordination, and direction of nursing and patient care within an assigned unit. Your key responsibilities will include ensuring high-quality care delivery, collaborating with staff and healthcare professionals, and managing human resources to achieve...

  • Administrative Support Specialist

    1 week ago

    Westbrook, Maine, United States Hope Community Support Services LLC Full time

    Job SummaryHope Community Support Services LLC is seeking an experienced Administrative Support Specialist to provide exceptional support to our team. The ideal candidate will possess excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively. Key Responsibilities:Provide administrative support to the...

  • Warehouse Operations Manager

    2 days ago

    Westbrook, Maine, United States Stealth Recruiting Services Full time

    At Stealth Recruiting Services, we are seeking an experienced Warehouse Operations Manager to lead our Westbrook, ME facility. This is an exciting opportunity to join our team and take on a challenging role that requires strong leadership and organizational skills.Job SummaryThe Warehouse Operations Manager will oversee the daily activities of our night...

  • Revenue Manager

    1 week ago

    Westbrook, Maine, United States Woodfords Family Services Full time

    Job SummaryWoodfords Family Services is seeking a seasoned finance professional to fill the role of Revenue Manager. This is a full-time position located at our Main Office in Westbrook, ME.Key ResponsibilitiesSupervise the Senior Medical Billing CoordinatorsMaintain the agency's billing software, ensuring all NPI numbers, billing codes, authorizations, etc....

Guest Services Manager

2 months ago

Westbrook, United States Westbrook Inn Bed and Breakfast Part time $16 - $20
Job DescriptionJob Description
Why join the Westbrook Inn Family Welcome to the Westbrook Inn Bed & Breakfast, where we have a passion for providing our guests with memorable experiences. It all starts with our team. Our team cares for our guests, collaborates with each other, and is excited to offer new ideas. We don’t just offer accommodations, we craft experiences, for our guests. Our team values family and friendships and it shows in our work environment. If this sounds like a fit for you, talk to us and discover what makes our team so special.
As an Assistant Innkeeper/Guest Services Manager you will wear many hats. First and foremost, they are the meet and greet portion of our inn’s staff. They must be courteous, knowledgeable, and helpful for arriving and established guests. Since our guests’ comfort and satisfaction are of the utmost importance, innkeepers are required to perform numerous tasks, within reason, for the benefit of the customers. They are also required to treat customers with respect, showing great tact and restraint at times.


Job Title: Bed and Breakfast Innkeeper

Location: Westbrook CT

Company Overview: The Westbrook Inn/Stannard House Bed and Breakfast are charming and welcoming establishments located in Westbrook CT. We pride ourselves on offering a comfortable and personalized experience for our guests, blending warm hospitality with meticulous attention to detail. Our inn provides a home-away-from-home atmosphere where guests can unwind and enjoy their stay.

Position Summary: The Bed and Breakfast Innkeeper is integral to ensuring an exceptional guest experience, managing the daily operations of the inn with a focus on guest satisfaction. The ideal candidate will be a friendly, proactive individual with a passion for hospitality, dedicated to creating memorable experiences and maintaining a welcoming environment for all guests.

Key Responsibilities:

  • Guest Relations: Provide a warm and attentive welcome to guests upon arrival. Facilitate check-in/check-out procedures, address inquiries promptly, and accommodate any special requests to ensure a seamless and pleasant stay.
  • Personalized Service: Offer tailored recommendations for local attractions, restaurants, and activities based on guests’ interests, enhancing their overall experience.
  • Housekeeping Oversight: Ensure that guest rooms and common areas are impeccably clean and well-maintained. Collaborate with housekeeping staff to meet high standards of presentation and comfort.
  • Reservations Management: Manage bookings through phone, email, and online platforms with efficiency and accuracy. Maintain and update booking calendars, and promptly respond to reservation inquiries.
  • Breakfast Service: Prepare and serve a delightful daily breakfast, ensuring a high-quality dining experience that exceeds guest expectations.
  • Financial Management: Handle financial transactions, maintain accurate records of bookings and expenses, and manage daily financial reports with precision.
  • Marketing and Promotion: Contribute to the promotion of the inn through social media, local partnerships, and marketing materials to attract and retain guests.
  • Maintenance and Safety: Oversee property maintenance and address any safety concerns, coordinating with contractors and service providers as necessary.
  • Guest Experience Enhancement: Continuously seek opportunities to enhance the guest experience, addressing feedback and making improvements to ensure satisfaction.
Qualifications:

  • Experience: Prior experience in hospitality or customer service is preferred. Previous experience as an innkeeper or in a similar role is advantageous.
  • Skills: Excellent interpersonal and communication skills. Ability to multitask, resolve issues efficiently, and manage time effectively.
  • Attention to Detail: Strong commitment to cleanliness, organization, and high-quality guest service.
  • Flexibility: Willingness to work flexible hours, including weekends and holidays, as required.
  • Technical Skills: Proficiency with reservation systems and basic office software.
  • Physical Skills: Ability to lift 20 lbs.  Must be comfortable with multiple flights of stairs
Education:

  • High school diploma or equivalent required. Coursework or training in hospitality or business is a plus.
Benefits:

  • Competitive salary
  • Paid Time Off
  • Flexible Schedule
  • Gym membership contribution