Guest Services Manager
4 weeks ago
At the Westbrook Inn Bed and Breakfast, we are seeking a skilled and dedicated individual to join our team as a Guest Services Manager. This role is responsible for ensuring an exceptional guest experience, managing the daily operations of the inn, and maintaining a welcoming environment for all guests.
Key Responsibilities:
- Provide a warm and attentive welcome to guests upon arrival.
- Facilitate check-in/check-out procedures, address inquiries promptly, and accommodate any special requests to ensure a seamless and pleasant stay.
- Offer tailored recommendations for local attractions, restaurants, and activities based on guests' interests, enhancing their overall experience.
- Ensure that guest rooms and common areas are impeccably clean and well-maintained.
- Manage bookings through phone, email, and online platforms with efficiency and accuracy.
- Prepare and serve a delightful daily breakfast, ensuring a high-quality dining experience that exceeds guest expectations.
- Handle financial transactions, maintain accurate records of bookings and expenses, and manage daily financial reports with precision.
- Contribute to the promotion of the inn through social media, local partnerships, and marketing materials to attract and retain guests.
- Oversee property maintenance and address any safety concerns, coordinating with contractors and service providers as necessary.
- Continuously seek opportunities to enhance the guest experience, addressing feedback and making improvements to ensure satisfaction.
Qualifications:
- Prior experience in hospitality or customer service is preferred.
- Excellent interpersonal and communication skills.
- Ability to multitask, resolve issues efficiently, and manage time effectively.
- Strong commitment to cleanliness, organization, and high-quality guest service.
- Willingness to work flexible hours, including weekends and holidays, as required.
- Proficiency with reservation systems and basic office software.
- Ability to lift 20 lbs. Must be comfortable with multiple flights of stairs.
Benefits:
- Competitive salary.
- Paid Time Off.
- Flexible Schedule.
- Gym membership contribution.
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