Guest Services Manager

4 weeks ago


Westbrook, Maine, United States Westbrook Inn Bed and Breakfast Full time

At the Westbrook Inn Bed and Breakfast, we are seeking a skilled and dedicated individual to join our team as a Guest Services Manager. This role is responsible for ensuring an exceptional guest experience, managing the daily operations of the inn, and maintaining a welcoming environment for all guests.

Key Responsibilities:

  • Provide a warm and attentive welcome to guests upon arrival.
  • Facilitate check-in/check-out procedures, address inquiries promptly, and accommodate any special requests to ensure a seamless and pleasant stay.
  • Offer tailored recommendations for local attractions, restaurants, and activities based on guests' interests, enhancing their overall experience.
  • Ensure that guest rooms and common areas are impeccably clean and well-maintained.
  • Manage bookings through phone, email, and online platforms with efficiency and accuracy.
  • Prepare and serve a delightful daily breakfast, ensuring a high-quality dining experience that exceeds guest expectations.
  • Handle financial transactions, maintain accurate records of bookings and expenses, and manage daily financial reports with precision.
  • Contribute to the promotion of the inn through social media, local partnerships, and marketing materials to attract and retain guests.
  • Oversee property maintenance and address any safety concerns, coordinating with contractors and service providers as necessary.
  • Continuously seek opportunities to enhance the guest experience, addressing feedback and making improvements to ensure satisfaction.

Qualifications:

  • Prior experience in hospitality or customer service is preferred.
  • Excellent interpersonal and communication skills.
  • Ability to multitask, resolve issues efficiently, and manage time effectively.
  • Strong commitment to cleanliness, organization, and high-quality guest service.
  • Willingness to work flexible hours, including weekends and holidays, as required.
  • Proficiency with reservation systems and basic office software.
  • Ability to lift 20 lbs. Must be comfortable with multiple flights of stairs.

Benefits:

  • Competitive salary.
  • Paid Time Off.
  • Flexible Schedule.
  • Gym membership contribution.


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