Guest Services Manager
1 day ago
We are seeking a highly skilled and experienced Guest Services Manager to join our team at the Westbrook Inn Bed and Breakfast. As a key member of our staff, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.
Key Responsibilities:- Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
- Manage the daily operations of the inn, including guest relations, housekeeping, and reservations.
- Prepare and serve a delicious daily breakfast, ensuring a high-quality dining experience for our guests.
- Handle financial transactions, maintain accurate records of bookings and expenses, and manage daily financial reports.
- Contribute to the promotion of the inn through social media, local partnerships, and marketing materials.
- Oversee property maintenance and address any safety concerns, coordinating with contractors and service providers as necessary.
- Previous experience in hospitality or customer service is preferred.
- Excellent interpersonal and communication skills.
- Ability to multitask, resolve issues efficiently, and manage time effectively.
- Strong commitment to cleanliness, organization, and high-quality guest service.
- Flexibility to work flexible hours, including weekends and holidays, as required.
- Competitive salary
- Paid Time Off
- Flexible Schedule
- Gym membership contribution
We are a charming and welcoming establishment located in Westbrook, CT, and we pride ourselves on offering a comfortable and personalized experience for our guests. If you are a friendly, proactive individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.
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