Guest Services Manager

1 day ago


Westbrook, United States Westbrook Inn Bed and Breakfast Full time
Job Title: Guest Services Manager

We are seeking a highly skilled and experienced Guest Services Manager to join our team at the Westbrook Inn Bed and Breakfast. As a key member of our staff, you will be responsible for ensuring that our guests have an exceptional experience during their stay with us.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
  • Manage the daily operations of the inn, including guest relations, housekeeping, and reservations.
  • Prepare and serve a delicious daily breakfast, ensuring a high-quality dining experience for our guests.
  • Handle financial transactions, maintain accurate records of bookings and expenses, and manage daily financial reports.
  • Contribute to the promotion of the inn through social media, local partnerships, and marketing materials.
  • Oversee property maintenance and address any safety concerns, coordinating with contractors and service providers as necessary.
Requirements:
  • Previous experience in hospitality or customer service is preferred.
  • Excellent interpersonal and communication skills.
  • Ability to multitask, resolve issues efficiently, and manage time effectively.
  • Strong commitment to cleanliness, organization, and high-quality guest service.
  • Flexibility to work flexible hours, including weekends and holidays, as required.
What We Offer:
  • Competitive salary
  • Paid Time Off
  • Flexible Schedule
  • Gym membership contribution

We are a charming and welcoming establishment located in Westbrook, CT, and we pride ourselves on offering a comfortable and personalized experience for our guests. If you are a friendly, proactive individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.



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