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Administration Specialist

2 months ago

Saint Paul, United States K12 Coalition Full time
Job DescriptionJob DescriptionSalary: $20-$23 per hour

About K12 Coalition

K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles, including teacher recruitment and retention, student learning acceleration, ongoing teacher coaching and development, long-range strategic planning, and school equity audits. K12 Coalition came together when educators with deep experience as teachers, school leaders and high-level district administrators observed a genuine need for something better. 


About Teaching Channel

Teaching Channel is a trusted partner and one-stop shop for teacher learning and development. From graduate-level courses and professional development programs, to our innovative video platform for self-reflection, coaching and exemplary videos, we are driven to provide engaging learning, positively impacting student achievement, and preparing educators for a lifetime of success.


Location: This position is hybrid two days per week in the Eagan, MN office


Office Hours: 40 hours per week within the hours of 7 am to 5 pm CST, M-F


The Opportunity

Teaching Channel believes that positive team, strategic partner and customer interactions are essential to the continued success of our organization. The Administration Specialist will provide exceptional support to internal and external team members to collaboratively aid in providing a positive, and high-quality learning experience for our learners. A secondary aspect of the role will be to work directly with learners providing exceptional service during all interactions, delivering engaging correspondence using the defined methodology, and accurately and efficiently entering customer information. 


The position will demonstrate strong critical thinking and problem-solving skills while concurrently building rapport with team members, strategic partners and learners. The Administration Specialist will complete a variety of administrative tasks, updating reports and data entry and analysis. This position requires someone with strong organizational and analytical skills. The ideal candidate has a passion for being a team player, ability to learn quickly, excellent verbal and written communication skills and has previously demonstrated dynamic, energetic customer service. The Administration Specialist will report directly to the Senior Director of Customer Experience.


What You’ll Do

  • Successfully perform all customer service functions through effective live chat, phone, email, and interactions.
  • Communicate clearly and accurately.
  • Support university partner billing processes, ensuring accuracy, completeness, and timeliness of invoicing.
  • Support the reconciling of billing discrepancies and address any issues promptly.
  • Create purchase order invoices and manage invoicing across multiple teams, including video, schools, and Teaching Channel course individual sales.
  • Manage the textbook ordering, inventory management, and receiving processes.
  • Complete monthly credit card reconciliation to ensure financial accuracy and compliance.
  • Work closely with the Administration Team Lead to address any discrepancies and ensure timely resolution.
  • Maintain accurate records of inventory levels and assist with forecasting needs.
  • Provide personalized interactions to assist customers in achieving their continuing education goals
  • Other duties as assigned to help support the team meet the business needs and priorities


Who You Are

  • Positive self-starter with a professional attitude and strong work ethic
  • Excellent verbal and written communication skills
  • Strong relationship-building skills
  • Ability to multi-task in a high-volume environment
  • Ability to resolve problems and make decisions in a timely manner
  • Ability to identify and resolve issues
  • Ability to work in a team environment, willing to collaborate and compromise
  • Strong active listening skills
  • Strong problem-solving skills
  • Excellent interpersonal skills
  • PC literate, including Microsoft Office products and database systems
  • Highly organized and motivated; strong time management skills
  • Track record of successful job performance


Qualifications

  • Minimum of an AAS degree or equivalent experience
  • Minimum of 2 years of customer service experience
  • Keyboarding experience
  • Database experience


Why Work with Us

We offer a wide variety of benefits, including flexible time off, parental leave, medical/dental/vision insurance, and 401K.


Compensation range for this position: $20-$23 per hour


As part of our commitment to pay equity, new hires are typically brought into the organization at a salary between the salary band minimum and the salary band midpoint depending on qualifications, location, internal equity, and the budgeted amount for the role.


Our Selection Process

Our selection process typically includes an online application, short phone interview, hiring manager interview, candidate exercise, final interview and reference check.


Equal Employment Opportunity and Commitment to Diversity

At K12 Coalition, we are driven to build and sustain a culture of respect, belonging and inclusion. Our DEI committee includes team members across the company that drive grassroots change through affiliated team resource groups, unconscious bias training, and Equity Triads for continuous dialogue. 


We operate with the deep belief that our world, our schools, and our team are made stronger by respecting, listening to, and amplifying the voices of the communities we serve and the world around us. Therefore, our curricular offerings, our work as a team, and our work with schools, reflect a diversity of perspectives, backgrounds, and experiences.  We aspire to deliver services, products, and practices that are deeply rooted in equity for all children. We are committed to building a diverse team to contribute to this work. 


We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply.


K12 Coalition will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our HR team directly at hr@k12coalition.com.