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Customer Care Representative

2 months ago

Baldwin County, United States Flexicrew Technical Services (FTS) Full time $14 - $15
Job DescriptionJob Description

Fairhope, AL: Flexicrew Technical Services (FTS) is seeking a Customer Care Representative to join our team.

Essential Duties:

• Assist with all areas of customer service, including handling incoming phone calls, processing orders, invoicing, and managing claims.

• Address and resolve escalated customer service issues.

• Acquire and maintain detailed product knowledge.

• Train new customer service representatives.

Requirements/Skills:

• Prior experience in a customer service role.

• Proficient in data entry and 10-key operations.

• Strong attention to detail and good phone etiquette.

• Excellent verbal and written communication skills.

• Reliable, self-motivated, and a collaborative team player.

• Basic computer literacy skills.

• Background in claims handling is preferred.

• Bilingual skills in English and Spanish are a plus.

Physical Requirements:

• Ability to sit or stand for extended periods.

• Capable of using a computer and phone for extended periods.

Equal Opportunity Statement: Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

 

Company DescriptionFlexicrew Technical Services (FTS) was founded in 2015 to meet the growing demand for technical and professional talent. We are a WBENC Certified executive and technical search firm providing custom-tailored staffing solutions and talent acquisition to the Gulf South Region and nationwide.Company DescriptionFlexicrew Technical Services (FTS) was founded in 2015 to meet the growing demand for technical and professional talent. We are a WBENC Certified executive and technical search firm providing custom-tailored staffing solutions and talent acquisition to the Gulf South Region and nationwide.