Customer Service Representative

4 weeks ago


Baldwin, New York, United States Fausak Tires Full time

Job Summary

As a Customer Service Advisor at Fausak Tires & Service, you will play a vital role in delivering exceptional customer experiences. Your primary responsibility will be to provide best-in-class customer service, ensuring that our customers receive the highest level of satisfaction.

Responsibilities

  • Receive and deliver on customer requests in a timely and efficient manner.
  • Effectively understand customer needs and preferences.
  • Clearly communicate promise times and expectations.
  • Help manage the daily schedule to ensure seamless operations.
  • Create a professional environment that builds rapport and puts customers at ease.
  • Answer customer questions about their service requests and needs.
  • Use strong service skills to complete the sales process while maintaining a high level of customer satisfaction.

Qualifications

  • High school diploma or GED equivalent is required; bachelor's degree is preferred.
  • Valid state-issued driver's license and clean driving record is required.
  • Prior sales experience in a dealership or showroom setting is preferred.
  • Basic computer skills.
  • Speak, Read, and Write in English.

Compensation

$45,000.00 - $65,000.00 per year

About Us

Fausak Tires & Service is committed to providing customers with the most professional tire and auto service in the industry. We strive to exceed customer expectations by delivering exceptional service and building strong relationships with our customers.



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