IT Support Specialist

4 weeks ago

Omaha, Nebraska, United States Amentum Full time
Job Title: IT Support Technician

Amentum is seeking a skilled IT Support Technician to provide top-notch technical assistance to our customers at their regional facilities. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving complex technical issues.

Responsibilities:
  • Provide LAN administrator support with the installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units.
  • Support network-attached devices, including computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors.
  • Assist in testing, applying, and maintaining server configurations and related security patches, as well as maintaining and checking the health of systems and backups.
  • Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting needed to resolve tickets.
  • Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure.
  • Understand customer needs and the realities of commercially available IT products, creating requirements that allow implementation by the architecture and engineering team and COTS products.
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
Requirements:
  • Associate's degree and at least 1 year of IT-related support experience, preferably in a help-desk or customer support role.
  • Or high school diploma/GED and at least 5 years of IT-related support experience, preferably in a help-desk or customer support role.
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • Good technical writing, presentation, and documentation skills.
  • Ability to perform physically demanding tasks, such as bending, kneeling, stretching, crawling, lifting, or moving up to 50 lbs.
  • Valid driver's license, access to personal transportation, and ability to pass a Motor Vehicle Records check, as some travel is required (typically less than 20%).
  • Comfortable wearing a mask and disclosing and/or providing evidence of vaccination status to others.
  • Comfortable working in a Law Enforcement environment, which may consist of locations similar to detention facilities, prisons, or jails.
  • Ability to obtain and maintain facility credentials/authorization.
Preferred Qualifications:
  • Prior experience of IT support in an Enterprise environment (10,000 end-users).
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply comprehensive knowledge across key tasks and high-impact assignments.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience performing IT hardware repairs and installing replacement parts.
  • Experience planning and leading technology assignments and projects.
  • Prior hands-on experience with the setup, configuration, and administration of servers and backups.
  • Experience functioning as a technical expert across multiple project assignments.
  • ITIL v4, MCSE, A, Security, Network, or other relevant certifications.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veterans' status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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