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Service Manager

2 months ago

Tempe, United States Relumination Full time
Job DescriptionJob Description

We are seeking a highly organized and detail-oriented Service Manager to join our team. The Service Manager will be responsible for managing and coordinating all aspects of our service operations, including scheduling, dispatching, and customer service. The ideal candidate will have excellent communication skills, be able to multitask, and have a strong customer service orientation.

Responsibilities:

  • Handle customer inquiries
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service
  • Ensure timely and efficient delivery of services to customers
  • Monitor service requests and assign technicians to appropriate jobs
  • Communicate with customers to schedule appointments and provide updates on service status
  • Maintain accurate records of service requests, work orders, and customer interactions
  • Collaborate with other departments to ensure smooth service delivery
  • Identify opportunities for process improvement and implement changes as needed

​Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Proficiency in QuickBooks, Microsoft Office and service management software
Company DescriptionCompany Overview:

Join Relumination, Relume Distributing, and Evolved EV Charging - three sister companies leading the way in the electrical, lighting, and electric vehicle charging industries. As we expand, our need for passionate and dedicated professionals grows.

Whether your lighting project is new construction or an upgrade of an existing facility, Reluminations experienced lighting design team, master electricians, and project managers maximize your time and investment while minimizing the hassles involved in any lighting project. We have the expertise and resources to handle your lighting projects anywhere in the United States, Canada and Mexico.Company DescriptionCompany Overview:\r
\r
Join Relumination, Relume Distributing, and Evolved EV Charging - three sister companies leading the way in the electrical, lighting, and electric vehicle charging industries. As we expand, our need for passionate and dedicated professionals grows.\r
\r
Whether your lighting project is new construction or an upgrade of an existing facility, Reluminations experienced lighting design team, master electricians, and project managers maximize your time and investment while minimizing the hassles involved in any lighting project. We have the expertise and resources to handle your lighting projects anywhere in the United States, Canada and Mexico.