Back Office Support CSR
2 months ago
Back Office Support Customer Service Representative
Description
As a Back Office Services Specialist, you will play a crucial role in supporting the efficient operations of our organization by handling various administrative and operational tasks. Your responsibilities will encompass a range of back-office functions, ensuring smooth and organized workflows that contribute to the overall success of the company.
Responsibilities:
- Enter data efficiently.
- Answer inbound calls and assist callers with toll questions.
- Mail products to customers.
- Process toll inquiries (such as activating accounts, opening new accounts, updating license plates, adding vehicles, merging accounts, transferring tags, adding contacts, toll credits and updating customer's personal information.)
Knowledge, Skills & Abilities:
- Good written and interpersonal skills.
- Strong customer service skills.
- Good analytical and organization skills.
- Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
- Must possess keyboarding skills of 30 wpm and 10-key touch.
- Ability to work in a team environment and be open to change.
- Multi-tasking capabilities; ability to think logically and time management organized, flexible, and goal-oriented.
- Ability to establish and maintain effective working relationships with others.
- Must be able to maintain a composed and customer-centric tone, skillfully navigating conversations with a reassuring and empathetic approach to ensure an outstanding customer service experience.
- Must be able to maintain confidentiality.
Requirements:
- High School diploma or GED equivalent from an accredited institution.
- Bilingual, fluent in English and Spanish preferred.
- Must be detail-oriented and have strong communication skills
- 2 years of clerical/office experience is required.
- Previous experience in customer service or a related field is preferred.
- At least 2 full and/or consecutive years of experience working in a call-center environment is preferred.
- Proficient computer skills and the ability to learn new software quickly
- Strong organizational skills and attention to detail.
- Must have availability to work 40 hours per week and be able to commit to any 8-hour shift assigned by client between the operational hours of Monday – Saturday, 6:30am to 8:00pm without exception.
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