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Field Service Tech/CSR

3 months ago

Houston, United States CRDN of the Ark-La-Tex Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

A Restoration Field Service Technician is a professional who specializes in providing restoration services to the contents, textiles, electronics or art that have experienced damage from various sources, such as water, fire, mold, or other disasters and effectively completes a pack out and/or pack back of a home or business.

Job Requirements
  • Must be 18 years of age or older
  • Must have drivers license and be insurable
  • Must be able to lift up to 30lbs
  • Must be comfortable working in challenging environments following fire, water or wind damage
  • Must enjoy working with others
Qualifications:
  • Ability to multitask and prioritize in a fast-paced environment.
  • Excellent time management skills to ensure efficiency
  • Ability to work independently without supervision
  • Enthusiastic
  • Self-motivating
  • Empathetic
  • Strong customer service/people skills
  • Detail oriented
  • Ability to follow directions
  • Excellent communication skills both verbal and written
  • Team focus and drive to succeed
Responsibilities:

Pack Out Receiving Production Restoration - Warehouse Staging Delivery

  • Travel to the loss Site to properly inventory and sort textiles, electronics, art, and contents by using appropriate technology.
  • Follows all procedures and guidelines per training protocols.
  • Communicate and follow verbal instruction from the lead CSR.
  • Effectively pack out jobs properly while maintaining the integrity of the contents.
  • Follow written instructions specific to each job.
  • Ensure that the restoration process meets company standards and customer expectations.
  • Remain professional around homeowners, adjusters and contractors.
Receiving
  • Assist warehouse manager unload contents.
  • Organize all contents based on cleaning method.
  • Identify and separate for immediate needs.
  • Use appropriate technology.
Pack out
  • Ensure truck is stocked with materials for the day.
  • Perform pack out based on normal flow textiles, electronics, art, contents.
  • Follow all procedures to properly inventory, eval, tag and box
  • Take appropriate photos.
  • Keep a clean workstation.
Delivery
  • Assist warehouse manager load deliveries.
  • Transport items to loss site.
  • Place furniture in original rooms
  • Place boxes unopened in original rooms.
  • Protect loss site from damage during delivery.
  • Use appropriate technology.