Project Manager, Customer Service Support
4 weeks ago
Letronics is seeking a project manager for various internal projects - that make up a full time position. As a project manager you will support our Amazon marketplace, test returned products and manage customer service requests.
Test Returns:
- Training will be provided. No experience required...
- Follow a flow chart of steps to evaluate product and repackage
Customer Support:
- Training will be provided. No experience required...
- Follow a flow chart of steps to evaluate product and repackage
Amazon Marketplace:
- Generate trends/ sales reports on a weekly basis for all Amazon marketplaces
- Maintain detail pages by refreshing imagery and marketing content on a designated basis
- Drive strong communication with internal operations/warehouse teams to ensure quality shipping while minimizing chargeback risks
- Generate monthly reports for internal teams on chargebacks/ shipment failure notices to ensure best practices as well as communicate scheduled system/ maintenance changes
- Communicate regularly with Amazon vendor managers/ strategic vendor service partners surrounding shipping updates, product uploads and overall business operations
- Constant learning of what is working on Amazon, the competitive landscape, and new features
Qualifications:
- Minimum 2 years experience working in a office/warehouse setting
- Bachelor's Degree or comparable experience
- Experience within Amazon Vendor Central
- Proficient in Excel must be able to do VLOOKUP, pivot tables, and other basic formulas
- Ability to communicate clearly and concisely, verbally and in writing
- Results oriented and self-motivated
- Ability to balance multiple priorities and meet deadlines
Benefits:
- Paid time off and paid holidays
Letronics, Inc. is a developer and distributor of consumer products. Our brands have spanned decades and industries, recognized for their superior quality, and compelling innovation.
Founded in Dallas, Texas in 1996, our fundamental goal is to develop new products with real customer benefits. Letronics' strategic focus on innovative products, operational excellence and exceptional people are what drives our culture.
You can find our diverse product mix through major retailers including Macy’s, QVC, Staples, Walmart, Walgreens, Home Depot and independent retailers nationwide.
Current Brands include Wiselift®, Steriflight®, Berlin Gear® and Diamondback Drumsticks®.
Letronics also provides B2B products and services, including marketing services, 3PL, branded product development, and sourcing.
Our innovation never stops, so visit www.letronics.com to see what’s new.Company DescriptionCompany Overview\r
\r
Letronics, Inc. is a developer and distributor of consumer products. Our brands have spanned decades and industries, recognized for their superior quality, and compelling innovation. \r
\r
Founded in Dallas, Texas in 1996, our fundamental goal is to develop new products with real customer benefits. Letronics' strategic focus on innovative products, operational excellence and exceptional people are what drives our culture.\r
\r
You can find our diverse product mix through major retailers including Macy’s, QVC, Staples, Walmart, Walgreens, Home Depot and independent retailers nationwide.\r
\r
Current Brands include Wiselift®, Steriflight®, Berlin Gear® and Diamondback Drumsticks®.\r
\r
Letronics also provides B2B products and services, including marketing services, 3PL, branded product development, and sourcing.\r
Our innovation never stops, so visit www.letronics.com to see what’s new.
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