Senior IT Support Specialist

3 weeks ago

Lexington, United States Structured, Inc. Full time $68,000 - $75,000
Job DescriptionJob Description

Summary:

As a Senior IT Support Specialist, you will be a key technical resource responsible for providing advanced IT support to our clients. You will be part of a dynamic team that manages, monitors, and supports IT infrastructure for a diverse range of businesses. Your role will involve diagnosing and resolving complex technical issues, implementing new technologies, and ensuring that our clients' IT environments are secure, efficient, and aligned with industry best practices.

Key Responsibilities:

  • Technical Support & Troubleshooting:
    • Provide advanced Level II/III support for escalated technical issues, including hardware, software, network, and server-related problems.
    • Diagnose, troubleshoot, and resolve complex issues in a timely manner, ensuring minimal disruption to client operations.
    • Act as a point of escalation for Level I/II engineers as needed.
  • System Administration:
    • Manage and maintain client IT environments, including servers, networks, workstations, and cloud services.
    • Perform regular system health checks, backups, and security audits.
    • Implement and manage security solutions such as firewalls, antivirus, and patch management.
  • Client Interaction:
    • Communicate effectively with clients to understand their technical needs, provide updates, and explain technical concepts in a clear and professional manner.
    • Conduct remote and on-site support as required, ensuring a high level of customer satisfaction.
  • Project Implementation:
    • Assist in planning, coordinating, and executing IT projects, including network upgrades, server migrations, and cloud transitions.
    • Work closely with project managers to ensure that projects are completed on time, within scope, and according to client requirements.
  • Documentation & Reporting:
    • Maintain detailed and accurate documentation of client environments, including network diagrams, configuration settings, and troubleshooting steps.
    • Generate reports on system performance, support activities, and project status.
  • Continuous Improvement:
    • Stay up-to-date with the latest industry trends, tools, and best practices.
    • Contribute to the development of internal processes, tools, and knowledge bases.

Qualifications:

  • Experience:
    • Minimum of 10 years of experience in IT support, with a focus on Level II/III technical support and System Administration roles.
  • Technical Skills:
    • Proficiency in Desktop Support of Printers, IoT Devices, Windows and MAC OS, as well as: Windows Server, Active Directory, Office 365, and virtualization technologies (e.g., VMware, Hyper-V).
    • Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and VLANs. Experience with Cisco IOS is a plus.
    • Working experience setting up and maintaining VoIP phone systems such as 3cx, FreePBX, Cisco Call Manager.
    • Experience with cloud platforms (e.g., AWS, Azure) and remote monitoring/management tools.
    • Familiarity with security best practices, including firewalls, endpoint protection, and disaster recovery planning.
    • Working experience configuring and maintaining backup software, including performing file restorations.
  • Certifications:
    • Relevant industry certifications such as CompTIA A+, Network+, Cisco CCNA or better, Microsoft Certified: Azure Administrator, MCSA, or equivalent are highly preferred.
  • Soft Skills:
    • Excellent problem-solving abilities and attention to detail.
    • Strong communication skills, both written and verbal.
    • Ability to work independently as well as part of a team.
  • Other Requirements:
    • Ability to work on-call rotation and provide after-hours support when necessary.
    • Valid driver’s license and reliable transportation for on-site client visits.
  • MUST HAVES
    • 10+ years IT Help Desk experience working in a Managed Services or IT Service business.
    • Ability to work all levels of tickets including Level I and 0 tickets (Printers, passwords, etc.) that may come in.
    • Working experience configuring and maintaining Cisco Meraki and Ubiquiti network hardware in a commercial environment.
    • Customer service first personality with a strong desire to provide an excellent “white glove” experience for customers.
    • Generally a helpful person that will go the extra mile to do the right thing for the company and the customer.
    • Ability to work independently in a remote environment but also dispatch on-site when needed and collaborate with team members regularly.

Benefits:

  • Health, dental, and vision insurance.
  • Retirement plan with company match.
  • Paid time off and holidays.
  • Ongoing training and professional development opportunities.
  • Collaborative and supportive work environment.

 

 

Company DescriptionMSP in Lexington, KY servicing Central Kentucky and beyond.
We practice "Extreme Customer Service" and focus on doing what is right for the customer.
We have a great team with wonderful personalities and all try to work together to service our customers.Company DescriptionMSP in Lexington, KY servicing Central Kentucky and beyond.\r
We practice "Extreme Customer Service" and focus on doing what is right for the customer.\r
We have a great team with wonderful personalities and all try to work together to service our customers.

  • Senior Living Sales Specialist

    2 weeks ago

    Lexington, Kentucky, United States Senior Living Communities Full time

    Make a Difference in Senior Lives We are seeking a dedicated and compassionate Senior Living Sales Specialist to join our team. In this role, you will play a vital part in connecting seniors with the perfect living environment that meets their needs and enhances their quality of life. Your Responsibilities: Contribute to the overall sales success of our...

  • Senior Customer Support Specialist

    2 weeks ago

    Lexington, South Carolina, United States Circle K Stores, Inc. Full time

    Position OverviewJoin our dynamic team at Circle K Stores, Inc. as a Senior Customer Support Specialist. In this role, you will be pivotal in ensuring customer satisfaction and enhancing the overall shopping experience.Key ResponsibilitiesProvide exceptional customer service to enhance customer loyalty.Lead and mentor a team of customer service...

  • Activities Support Specialist

    1 week ago

    Lexington, Kentucky, United States Artis Senior Living Full time

    The Life Enrichment Assistant at Artis Senior Living plays a crucial role in enhancing the quality of life for residents through engaging activities and events specifically designed to cater to their individual needs, particularly in the context of Alzheimer's and Dementia care. This part-time position offers competitive compensation and adaptable evening...

  • Senior Compensation Specialist

    2 weeks ago

    Lexington, United States SENIOR SPIRIT OF ROSELLE PARK Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first...

  • Senior Office Support Specialist

    2 weeks ago

    Lexington, Kentucky, United States EPCOR Full time

    Position: Administrative Assistant IIEPCOR is looking for a dedicated full-time Administrative Assistant II to provide essential support across our administrative functions. This role will involve collaborating with our leadership team and assisting in various operational tasks.Key Responsibilities:Oversee and organize the schedules of senior...

  • Nurse Care Specialist

    3 days ago

    Lexington, South Carolina, United States Senior Living Communities Full time

    Job SummaryWe are seeking a skilled and compassionate Nurse Care Specialist to join our team at Senior Living Communities. As a key member of our healthcare team, you will be responsible for providing high-quality care to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesDeliver person-centered care based on...

  • Senior Carpentry Specialist

    2 weeks ago

    Lexington, Kentucky, United States CHC Building, LLC dba Clear 2 Close Contracting Full time

    Senior Carpentry Specialist / Maintenance Technician OpportunityWe are currently seeking a Senior Carpentry Specialist / Maintenance Technician to join our dynamic team at CHC Building, LLC dba Clear 2 Close Contracting. This role is perfect for those who take pride in their craftsmanship and are eager to contribute to a company that prioritizes quality and...

  • Senior Living Maintenance Technician

    2 weeks ago

    Lexington, Kentucky, United States Phoenix Senior Living Full time

    Job OverviewPhoenix Senior Living is looking for a dedicated Facilities Maintenance Specialist to enhance our team.Work ScheduleMonday to Friday; availability for every other weekend is essential.ROLE SUMMARYThe Facilities Maintenance Specialist plays a crucial role in supporting the Facilities Director with the comprehensive maintenance and care of our...

  • IT Support Specialist Intern

    7 days ago

    Lexington, Kentucky, United States AEG Full time

    About the RoleWe are seeking a highly motivated and detail-oriented IT Support Specialist Intern to join our team at AEG. As an intern, you will have the opportunity to gain hands-on experience in a fast-paced environment and contribute to the success of our operations.Key ResponsibilitiesTechnical Support: Provide technical assistance to staff members,...

  • Culinary Specialist

    2 weeks ago

    Lexington, Kentucky, United States Preston Greens Senior Living Full time

    Job OverviewPreston Greens Senior Living is seeking a dedicated Culinary Specialist to enhance our community's dining experience.Key Responsibilities:Prepare a variety of hot and cold dishes, including tasks at the grill, sauté station, salad bar, and service line.Ensure accurate preparation, portioning, and serving of meals according to the established...

  • Facilities Maintenance Specialist

    2 weeks ago

    Lexington, Kentucky, United States Phoenix Senior Living Full time

    Job OverviewPhoenix Senior Living is looking for a dedicated Facilities Maintenance Specialist to enhance our team.Work ScheduleMonday to Friday; Rotating weekends requiredROLE SUMMARYThe Facilities Maintenance Specialist plays a crucial role in supporting the Facilities Director with the comprehensive maintenance and care of our community. Key...

  • Senior EHS Specialist

    3 days ago

    lexington, United States Infotree Global Solutions Full time

    One of our leading Pharmaceutical client is looking for a Senior EHS Specialist (Regulated manufacturing), will provide EHS support to site’s Facilities and Project Management Teams.Job Title: Senior EHS SpecialistW2 Contract & Onsite role Work Location: Lexington, MARequired Experience: EHS (Environment, Health & Safety) experienceEHS SoftwarePharma...

  • Senior EHS Specialist

    2 days ago

    Lexington, United States Infotree Global Solutions Full time

    One of our leading Pharmaceutical client is looking for a Senior EHS Specialist (Regulated manufacturing), will provide EHS support to site’s Facilities and Project Management Teams.Job Title: Senior EHS SpecialistW2 Contract & Onsite role Work Location: Lexington, MARequired Experience: EHS (Environment, Health & Safety) experienceEHS SoftwarePharma...

  • Senior EHS Specialist

    3 days ago

    lexington, United States Infotree Global Solutions Full time

    One of our leading Pharmaceutical client is looking for a Senior EHS Specialist (Regulated manufacturing), will provide EHS support to site’s Facilities and Project Management Teams.Job Title: Senior EHS SpecialistW2 Contract & Onsite role Work Location: Lexington, MARequired Experience: EHS (Environment, Health & Safety) experienceEHS SoftwarePharma...

  • Senior EHS Specialist

    3 days ago

    Lexington, United States Infotree Global Solutions Full time

    One of our leading Pharmaceutical client is looking for a Senior EHS Specialist (Regulated manufacturing), will provide EHS support to site’s Facilities and Project Management Teams.Job Title: Senior EHS SpecialistW2 Contract & Onsite role Work Location: Lexington, MARequired Experience: EHS (Environment, Health & Safety) experienceEHS SoftwarePharma...

  • Senior Culinary Specialist

    2 days ago

    Lexington, Kentucky, United States Waterstone of Lexington Full time

    Job Opportunity at Waterstone of LexingtonAbout the Role:We are seeking a skilled and experienced Senior Culinary Specialist to join our culinary team at Waterstone of Lexington. As a key member of our team, you will be responsible for preparing and serving high-quality meals to our residents.Key Responsibilities:Prepare and cook a variety of meals,...

  • Senior CAD Specialist

    2 weeks ago

    Lexington, Kentucky, United States Net2Source Inc. Full time

    Position: Senior CAD SpecialistLocation: OnsiteContract Duration: 4 months with potential for permanent placementWork Schedule: Monday to Friday, 8 AM – 5 PMCompensation: $38/hour on W2Pre-Interview Questions:Can you detail your experience with AutoCAD?How does your background prepare you for the role of Senior CAD Specialist?Key ResponsibilitiesEnsure...

  • Senior CAD Specialist

    2 weeks ago

    Lexington, Kentucky, United States Opusing LLC Full time

    Position: Senior CAD SpecialistCompany: Opusing LLCEmployment Type: Contract (with potential for full-time conversion)Work Schedule: Monday to Friday, 8 AM - 5 PMCompensation: $38 per hourOverviewThe Senior CAD Specialist plays a crucial role in ensuring adherence to organizational policies and applicable standards in Engineering Documentation Control. This...

  • Senior Care Support Specialist

    2 weeks ago

    Lexington, North Carolina, United States EveryAge Full time

    Position OverviewEveryAge is a respected non-profit organization providing PACE (Program of All-inclusive Care for the Elderly) services. We have been dedicated to enhancing the lives of seniors with chronic care needs while promoting their independence in a home environment.Why Work with Us?EveryAge is recognized as an "employer of choice" across North...

  • Senior Automation Specialist

    2 weeks ago

    Lexington, Kentucky, United States Social Academy Full time

    Job OverviewJoin Social Academy as a Senior Automation Specialist. In this role, you will take charge of innovative and effective automation strategies, ensuring the seamless execution of processes throughout the lifecycle of projects within your designated area of expertise, in alignment with organizational goals.Your ResponsibilitiesAs a Senior Automation...