Website Customer Support and Retention Agent

3 months ago

Phoenix, United States eMerchantClub Full time
Job DescriptionJob Description

We are currently seeking a Website Technical Support and Retention Agent to join our team. As a Website Technical Support and Retention Agent, you will be responsible for providing technical support to our website users, resolving their issues, and retaining them as satisfied customers.

Key Responsibilities:

  • Responding to technical and customer support inquiries from website users via email, phone, or chat
  • Assisting customers with training related to the website, including but not limited to, login issues, payment processing, and product inquiries
  • Ensuring customer satisfaction by providing excellent customer service and timely resolution of issues
  • Proactively reaching out to customers who have shown signs of disengagement or dissatisfaction and working to retain them
  • Keeping up to date with the latest website features and functionalities and providing relevant information to customers
  • Documenting and reporting customer feedback, suggestions, and issues to the relevant teams

Qualifications:

  • At least 2 years of experience in technical support, customer service, retention or sales
  • Strong communication and interpersonal skills
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Good understanding of website functionalities, including but not limited to, user account management, payment processing, and product listings
  • Familiarity with customer relationship management tools and ticketing systems
  • Experience with e-commerce platforms such as Shopify, or WooCommerce is a plus

If you are passionate about providing excellent customer service, have a keen eye for detail, and enjoy troubleshooting technical issues, we would love to hear from you. This is a remote position with flexible hours and opportunities for growth within the company. To apply, please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for this role.

Company DescriptionAbout eMerchantClub:

eMerchantClub is celebrating our 24th year in business and specializes in building, maintaining, and supporting innovative websites. Over 30,000 small business owners have used eMerchantClub to create their own online business marketing and sell their products on the web, thanks to us. eMerchantClub uses Magento 2 for all of our websites to provide the greatest service to our customers and connects those websites to thousands of products that customers can sell online.

Get excited because eMerchantClub is hiring. Our products are incredible, our customers are one of a kind and our employees are outstandingCompany DescriptionAbout eMerchantClub:\r
\r
eMerchantClub is celebrating our 24th year in business and specializes in building, maintaining, and supporting innovative websites. Over 30,000 small business owners have used eMerchantClub to create their own online business marketing and sell their products on the web, thanks to us. eMerchantClub uses Magento 2 for all of our websites to provide the greatest service to our customers and connects those websites to thousands of products that customers can sell online.\r
\r
Get excited because eMerchantClub is hiring. Our products are incredible, our customers are one of a kind and our employees are outstanding

  • Website Support and Customer Retention Specialist

    2 weeks ago

    Phoenix, Arizona, United States eMerchantClub Full time

    Job OverviewWe are in search of a Website Support and Customer Retention Specialist to enhance our customer experience. In this role, you will be tasked with delivering exceptional technical assistance to our website users, addressing their concerns, and ensuring they remain satisfied with our services.Key Responsibilities:Addressing technical and customer...

  • Customer Retention Specialist

    1 week ago

    Phoenix, Arizona, United States Mediabistro Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Retention Specialist to join our team. As a key member of our sales and account management team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell our products and services, and ensuring...

  • Customer Retention Representative

    5 days ago

    Phoenix, Arizona, United States Cox Communications Full time

    About the RoleCox Communications is seeking a highly motivated and results-driven Customer Retention Representative to join our team. As a key member of our sales and retention team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell our products and services, and...

  • Inside Sales and Support Agent

    4 months ago

    Phoenix, United States eMerchantClub Full time

    Job DescriptionJob DescriptionInside Sales and Support AgentPositionWhat are we looking for?eMerchantClub is seeking an outgoing, positive and supportive Inside Sales and Support Representative to join our team in our Phoenix office! An ideal agent has a fantastic attitude, entrepreneur spirit, and willingness to learn. This position has an hourly pay, plus...

  • Customer Retention Specialist

    2 weeks ago

    Phoenix, Arizona, United States Mediabistro Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Retention Specialist to join our team. As a key member of our sales and account management team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to upsell and cross-sell our products and services, and ensuring...

  • Marketing Representative

    2 months ago

    Phoenix, United States Jessica Yeatman - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryFlexible scheduleFree food & snacksFree uniformsOpportunity for advancementPaid time offParental leaveSigning bonusTraining & developmentROLE DESCRIPTION:As a Marketing Representative - State Farm Agent Team Member forJessica Yeatman - State Farm Agent, your...

  • Marketing Representative

    2 months ago

    Phoenix, United States Jessica Yeatman - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryFlexible scheduleFree food & snacksFree uniformsOpportunity for advancementPaid time offParental leaveSigning bonusTraining & developmentROLE DESCRIPTION:As a Marketing Representative - State Farm Agent Team Member forJessica Yeatman - State Farm Agent, your...

  • Marketing Representative

    3 months ago

    Phoenix, United States Arly Sanchez - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Monday to Friday Schedule401(k)401(k) matchingOpportunity for advancementTraining & developmentROLE DESCRIPTION:As a Marketing Representative, your creativity, and strategy promote the continued growth of our agency. Your diversified marketing shapes our brands public image and cultivates existing client relations. Your...

  • Property & Casualty Customer Service Agent

    2 weeks ago

    Phoenix, Arizona, United States Usaajobs Full time

    Licensed Customer Service - InsuranceJob OverviewWe are looking for committed Property & Casualty (P&C) licensed agents to join our team for upcoming customer service roles. The work schedule may vary and could include weekends.Training OpportunitiesNew training sessions are available regularly, providing a great opportunity to enhance your skills.As a...

  • Insurance Customer Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States Sean Overlock - State Farm Agent Full time

    Position OverviewAre you a friendly and customer-oriented individual with a valid insurance license? If so, a role with a State Farm independent contractor agent could be the perfect fit for you. Our agents specialize in promoting State Farm's insurance and financial service offerings.Key ResponsibilitiesBuild and maintain customer relationships, ensuring...

  • Insurance Customer Support Specialist

    1 week ago

    Phoenix, Arizona, United States Sean Overlock - State Farm Agent Full time

    Job OverviewPosition Type: Licensed RolePosition SummaryAre you a personable individual with a passion for assisting clients? Do you possess an active insurance license? If so, a role with a State Farm independent contractor agent could be an excellent fit for you. State Farm agents exclusively promote State Farm's insurance and financial service...

  • Insurance Customer Support Specialist

    1 week ago

    Phoenix, Arizona, United States Sean Overlock - State Farm Agent Full time

    Position OverviewAre you a personable and service-oriented individual with a valid insurance license? If so, a role with Sean Overlock - State Farm Agent could be the perfect fit for you. Our agents exclusively promote State Farm insurance and financial service offerings.Key ResponsibilitiesBuild and maintain customer relationships, ensuring follow-ups as...

  • Marketing Representative

    5 days ago

    Phoenix, Maryland, United States Jessica Yeatman - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and creative Marketing Representative to join our team at Jessica Yeatman - State Farm Agent. As a key member of our agency, you will play a vital role in promoting our brand and cultivating existing client relationships.Key ResponsibilitiesCollaborate with the agent to develop and implement effective...

  • Customer Relations Representative

    3 months ago

    Phoenix, United States Severiano Torres - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Retention Sales Executive

    2 weeks ago

    Phoenix, Arizona, United States DISH Full time

    Company OverviewDISH, a subsidiary of EchoStar, has been innovating the future of connectivity for over four decades. Our extensive portfolio includes satellite television services, live streaming, on-demand programming, smart home installations, mobile offerings, and the development of America's First Smart NetworkTM. Our brands encompass EchoStar, Hughes,...

  • Customer Relations Representative

    3 months ago

    Phoenix, United States Chris Bolton - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Relations Representative

    4 months ago

    Phoenix, United States Devin Sothan - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Service Representative

    3 months ago

    Phoenix, United States Kevin Mcgraw - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    4 weeks ago

    Phoenix, United States Mattie Taylor - State Farm Agent Full time $37,500 - $55,000

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    4 months ago

    Phoenix, United States Mattie Taylor - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...