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Administrative - Sales Support and Logistics Coordinator

4 months ago

Baltimore, United States Norman Machine Tool Ltd. Full time
Job DescriptionJob Description

Sales Support and Logistics Coordinator at 60-Year-Old Baltimore-Based Machine Tool Distributor

Are you a highly organized and detail-oriented individual looking to join a well-established company in the industrial sector? We are a 60-year-old machine tool distributor based in Baltimore, seeking a dedicated Administrative Assistant to play a crucial role in supporting our daily operations. If you thrive in a dynamic environment and excel at multitasking, we want to hear from you

Roles and Responsibilities

Sales Entry:

- Efficiently process sales orders provided by the sales team.

- Submit purchase orders to vendors and confirm their receipt.

- Enter follow-up information into Hubspot, our CRM platform, to maintain accurate records.

- Engage in customer follow-ups to provide exceptional service and address any inquiries.

Freight Coordinator:

- Communicate with vendors to ensure machines are ready for shipping, coordinating logistics effectively.

- Reach out to freight brokers to obtain the best shipping quotes and ensure cost efficiency.

- Communicate with customers to verify shipping addresses and delivery details.

- Proactively follow up on shipments until they are fully received, ensuring customer satisfaction.

General:

- Warmly greet visitors and clients, creating a welcoming and professional environment.

- Manage incoming calls and direct inquiries to the appropriate team members.

- Order office supplies as needed.

Platforms & Systems You'll Utilize:

- Quickbooks for financial management and record-keeping.

- Outlook for email communication and scheduling.

- Hubspot, our CRM platform, for maintaining customer information and tracking deal stages.

- Word for document creation and editing.

- Carrierate for freight logistics coordination.

Requirements:

- Proven experience in an administrative role, preferably in a similar industry.

- Experience with Quickbooks is preferred.

- Proficiency in using Microsoft Office Suite.

- Familiarity with CRM systems, such as Hubspot, is a plus.

- Strong organizational skills and the ability to handle multiple tasks efficiently.

- Excellent communication and interpersonal abilities, with a customer-oriented approach.

- Detail-oriented and capable of maintaining accurate records.

- High school diploma or equivalent; additional certifications or relevant education is a bonus.

About Us:

We are a reputable machine tool distributor in Baltimore with a rich history spanning over 60 years. Our success is attributed to our dedicated team members who share our commitment to delivering top-quality products and outstanding customer service. As an Administrative Assistant, you will play a pivotal role in supporting our operations and ensuring our customers' satisfaction.

*Note: We are an equal opportunity employer and encourage individuals from all backgrounds to apply.*

Job Type: Full-time