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Customer Service Sales Administrator
3 months ago
Position summary:
The Sales Administrator is responsible for assisting the Sales Group with Sales Order Entry, Quotes and Returns (Rejections and Repairs) assigned by the Sales Support Supervisor and requests in a manner that reflects quality customer service. As well as other Customer Support duties but not limited to filing, customer calls and assisting the Sales Group due to absentee or vacation.
Essential Functions:
- Order entry of purchase orders assigned; maintain responsibility through all customer requests and update data as necessary.
- Respond to all incoming calls for designated area in a timely manner.
- Quote price and delivery information according to established departmental policies.
- Interface with Production Control, Purchasing, Quality, and Shipping/Receiving in an effort to expedite (as required) and deliver an “on-time” product.
- Correspond with customers with respect to receipt of order, shipping information and any other information as needed.
- Refer any order where credit may be a problem to the Accounts Receivable Department.
- Perform other duties as required.
Role Qualifications:
Skills, Abilities, and Other Requirements:
Effective oral and written communication skills; accuracy in daily work is essential. Professional demeanor. Ability to interact with customers with friendliness, diplomacy, and patience. Good organization and record keeping skills.
Education and Experience:
- 3+ years of Contracts Administration experience.
- Experience with commercial aerospace and/or Defense a plus.
- Sales order desk or marketing experience preferred.
- MRP usage helpful.
- Physical demands and work environment
Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, reach with arms and hands, climb stairs, stoop, kneel, crouch, talk or hear. The employee must occasionally lift and/or move up to 20 lbs.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time and an air-conditioned and heated office. The noise level is moderate. The factory floor is in the same building as the office and may occasionally be required to visit the shop floor and may be exposed to machine noise, fumes, and dust.
