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Customer Representative
2 months ago
We are seeking a Customer Representative to join our team The primary job is to exceed our clients’ expectations for outstanding service while creating a comforting environment. The Position of Customer Representative consists of interacting with customers to provide information in response to inquires about services and to handle and resolve complaints. As well as scheduling appointments accordingly to department.
Responsibilities:
- Answer incoming calls in cordial, professional and in a timely manner.
- Handling phone calls, SMS, email and transferring accordingly
- Ability to multitask and function in an interrupt-driven environment
- Address general product related inquires regarding features, availability and pricing.
- Perform administrative support tasks as requested
- Keep records of all leads received via our advertising platforms.
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Knowledge of Microsoft applications