Customer Care Account Representative

2 months ago

Easton, United States Victaulic Full time
Description

About Victaulic:

Victaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28 branches worldwide with 4,400 employees who speak 43 languages across the globe. With over 2000 global patents, Victaulic solutions are at work in more than 140 countries across diverse business lines including oil and gas, chemical, mining, power generation, water and wastewater treatment, military and marine, as well as commercial building and fire protection.
Responsibilities:

1. Provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts as required.
2. Responsible to develop and improve the focus of customer relationship management with both internal and external customers as well as support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues.
3. Performs all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements.
4. Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative.
5. Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, product application, or billing issues for primary accounts and other accounts as required.
6. Responsible to analyze and resolve customer requests, inquiries or problems by utilizing established procedures.
7. Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and / or Sales Management.
Prevent and /or resolve any billing disputes ensuring improved efficiencies.
8. Adhere to all company policies, procedures and best practices of all order cycle activities.
9. Maintain current documentation and files as per established procedures and policies.
10. Responsible to ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization.
11. Assist in various tasks, projects and responsibilities as assigned by a Customer Care Supervisor or Manager.
12. Utilizes the Quality Improvement Process to fulfill the responsibilities of the position and improve work processes.

Qualifications: (Education, Experience, Personal Attributes)
1. Bachelor's Degree a plus.
2. Possess proficient skills with Microsoft Office products including: Word, Excel, Access, & Project. Experience and understanding of Visual 3. Basic language a plus.
4. Minimum three years of customer service.
5. Must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation. Project management skills a plus.
6. Must be goal oriented, reliable, self-motivated and able to multi-task effectively.
7. Willing to be flexible in schedule and work occasional overtime

Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status.

#TOP123

  • Customer Service Representative

    5 days ago

    Easton, Pennsylvania, United States Victaulic Full time

    About VictaulicVictaulic is a global leader in mechanical pipe joining innovations and is the world's leading producer of mechanical pipe joining solutions. The company has 13 manufacturing facilities and 28 branches worldwide with 4,400 employees who speak 43 languages across the globe. With over 2,000 global patents, Victaulic solutions are at work in more...

  • Customer Service Representative

    3 months ago

    Easton, United States Suburban Propane Full time

    > > **Customer Service Representative** **Easton , MD** **JOB ID: 6566** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer...

  • Customer Service Representative TEMP-to-PERM

    4 weeks ago

    Easton, United States Victaulic Full time

    POSITION: CUSTOMER SERVICE REP RESENTATIVE (TEMP-to-PERM) LOCATION: COMMERCE PARK (EA STON, PA) REPORTS TO: CUSTOMER SERVICE SUPERVISOR Customer Service Representative Responsibilities : 1. Customer Service Representative will provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts...

  • Customer Service Representative

    4 days ago

    Easton, Pennsylvania, United States Joshua Tree Experts Full time

    Job SummaryJoshua Tree Experts is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our client support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries and resolving any issues that may arise.Key ResponsibilitiesClient...

  • Customer Representative

    4 weeks ago

    Easton, United States Elvis Electric Heating Cooling and Plumbing Full time $13 - $17

    Job DescriptionJob DescriptionWe are seeking for an in office Customer Representative to join our team! The primary job is to exceed our clients’ expectations for outstanding service while creating a comforting environment. The Position of Customer Representative consists of interacting with customers to provide information in response to inquires about...

  • Customer Service Representative

    5 days ago

    Easton, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million customers weekly with annual sales exceeding $5 billion. Our mission is to provide exceptional customer service and quality products to our community.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service...

  • Customer Service Representative

    4 weeks ago

    Easton, United States U-Haul Full time

    Location: 2413 Nazareth Rd, Easton, Pennsylvania 18045 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    4 weeks ago

    Easton, United States U-Haul Full time

    Location: 8627 Ocean Gateway, Easton, Maryland 21601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    1 month ago

    Easton, United States U-Haul Full time

    Location: 8627 Ocean Gateway, Easton, Maryland 21601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    Easton, United States U-Haul Full time

    Location: 2413 Nazareth Rd, Easton, Pennsylvania 18045 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • U-Box Customer Care Representative

    2 months ago

    Easton, United States U-Haul Full time

    Location: 8627 Ocean Gateway, Easton, Maryland 21601 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's newest U-Box Customer Care Representative (CCR; local delivery driver). As a CCR, you will be responsible for U-Box containers and ensuring that customers are provided with...

  • Customer Service Representative

    3 days ago

    Easton, Maryland, United States Domino's Pizza LLC Full time

    We are seeking a talented individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key Responsibilities:Provide prompt and courteous service to customers...

  • Customer Accounts Manager

    3 months ago

    Easton, United States Aaron's Full time

    We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career...

  • Customer Service Representative

    6 days ago

    Easton, Maryland, United States Domino's Franchise Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Domino's Franchise. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesCustomer Service: Respond to customer inquiries,...

  • Customer Service Representative

    5 days ago

    Easton, Maryland, United States Sodexo S A Full time

    About the RoleSodexo is seeking a Customer Service Representative to join our team as a Cashier/Food Service Worker. As a key member of our food service operation, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and safe environment.Key ResponsibilitiesOperate the cash register and...

  • Customer Service Representative

    1 month ago

    Easton, United States Famous Smoke Shop Full time

    Job DescriptionJob DescriptionSalary: starting at $18****on-site, no remote***Famous Smoke Shop is looking for enthusiastic and customer-focused individuals to join our team! We believe that a sale is not complete until the customer is fully satisfied, and we need the right people to help us achieve that goal.Position Overview:As a Customer Engagement Center...

  • Customer Service Representative

    1 day ago

    Easton, Maryland, United States Mariner Finance Full time

    About the RoleWe are seeking a highly motivated and goal-oriented individual to join our team as a Customer Service Representative. As a key member of our sales and collections team, you will be responsible for providing exceptional customer service, meeting or exceeding sales and delinquency targets, and growing your career with Mariner Finance.Key...

  • Customer Service Representative

    3 days ago

    Easton, Pennsylvania, United States Hampton Inn Easton, PA Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Hampton Inn Easton, PA. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Check-in/Check-out:...

  • Insurance Customer Service Representative

    1 month ago

    Easton, United States George Denger Agency Full time

    Job DescriptionJob DescriptionJoin the George Denger Agency, an award winning insurance agency located in Easton, Pennsylvania, dedicated to providing exceptional customer service and personalized care to our clients. We value in-person interactions and building strong, lasting relationships within our community.As an Insurance Customer Service...

  • Customer Care Associate

    2 weeks ago

    Easton, Pennsylvania, United States Lawn Doctor Full time

    Lawn Doctor is seeking a dedicated and trustworthy individual to deliver outstanding customer support to our lawn care clientele. The Customer Service Representative will handle incoming calls, engage with customers and prospects, resolve customer inquiries, maintain customer records, provide pricing information, and promote Lawn Doctor services over the...