Field Service Technician

4 weeks ago

Pomona, United States VECTOR Technical Services Inc. Full time $65,000 - $90,000
Job DescriptionJob Description

 

Essential Functions:

Perform on-site Technical Service, Repair, Installation, and/or Preventative/Corrective Maintenance Services.

  • ·         Conduct and perform professional field service visits to multiple facilities in the north and southern parts of California
  • ·         Provide service and customer support during field visits or assist with customer services.
  • ·         Respond to customer service calls, providing technical service and maintenance support at customer locations.
  • ·         Review the project ‘’scope of Services’’ and customer information prior to arriving on-site. Prepare all necessary test equipment, parts and documentation in advance.
  • ·         Be able to supervise, manage, repair, and assist with mechanical testing tasks with field staff over the phone (if required).
  • ·         Test, troubleshoot and diagnose errors or technical problems with faulty facility equipment and determine proper solutions.
  • ·         Install, maintain, and repair equipment out in the field and provide technical training when necessary.
  • ·         Diagnose technical problems, replace malfunction components, and  upgrade systems for efficiency, run equipment and tests to ensure stability.
  • ·         Utilize vehicles, computers, analytical test equipment and any/all other tools required to safely perform the scheduled services and follow client's specifications on operating equipment, and adhere to CALOSHA safety standards.
  • ·         Work with office staff to promote proper documentation procedures for proposals, service time reports, employee time logs/management, Invoicing, parts and materials support as well as any and all procedural functions to comply with operational specification.
  • ·         Create draft reports of performed processes for validation / certification.
  • ·         Complete all necessary service documentation, including reports, radiation surveys, parts requisitions, expense reports etc. on-time and error free.
  • ·         Input and maintain all data in the service databases
  • ·         Return required defective parts on a regular basis as parts are accumulated and shipping is cost effective.
  • ·         Ensure timely and accurate completion of services.
  • ·         Ensure an outstanding customer service experience.
  • ·         Provide operator and/or technical training as required.
  • ·         Properly document and provide technical phone support on weekdays and weekends as required.
  • ·         Support custom product installations/upgrades and special projects on weekdays. Off hours and weekends as required.
  • ·         Provide excellent, consistent customer service and follow-up with potential customers
Company DescriptionVECTOR Technical Services Inc, is an on-site facilities service company focused on the full mechanical maintenance, service and repair of Clean Rooms, Laboratories, Hospitals, Animal Care, Military, Federal and Government buildings around California who depend on us to maintain their facilities and comply with operational specifications. Our company is looking for individuals who want to grow with us and be a part of a meaningful security mission. We currently have an immediate full-time position opening for a seasoned Field Service Technician to be based remotely, located in, or near Pomona / Diamond Bar, California.Company DescriptionVECTOR Technical Services Inc, is an on-site facilities service company focused on the full mechanical maintenance, service and repair of Clean Rooms, Laboratories, Hospitals, Animal Care, Military, Federal and Government buildings around California who depend on us to maintain their facilities and comply with operational specifications. Our company is looking for individuals who want to grow with us and be a part of a meaningful security mission. We currently have an immediate full-time position opening for a seasoned Field Service Technician to be based remotely, located in, or near Pomona / Diamond Bar, California.

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