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Bilingual IC Recruiter/ Operations Administrator

3 months ago

Milwaukee, United States City Wide Facility Solutions Full time
Job DescriptionJob Description

Do you have experience with high quality lead generation? Does the thought of using this skill to recruit, empower and equip Independent Contractors to realize their full potential as dynamic business leaders excite you? Are you passionate about forging meaningful connections with people from diverse backgrounds? If you answered YES, we would like to hear from YOU At City Wide, our mission is to cultivate a community of Independent Contractors who are empowered to harness their innate talents and skills, to excel in their service roles, lead effective teams, and drive meaningful impact within their businesses and the community.

As the IC Recruiter/Operations Administrator you will primarily oversee the program to recruit and onboard independent contractors for all building maintenance services at City Wide. This person will be responsible for prospecting via phone calls, email campaigns and attendance at local networking events to find independent contractors that meet project scope requirements for both janitorial and other services.

What you will do...

  • Recruit and onboard sufficient ICs to service City Wide’s janitorial and non-janitorial accounts.
  • Manage all IC recruiting activities – online postings, e-mail advertising, direct mail/radio advertising, networking events, and social media activities to ensure a consistent flow of new Independent Contractors candidates.
  • Conduct the initial vetting/ screening for all prospective Independent Contractors.
  • Utilize the City Wide IC Checklist to complete Independent Contractor onboarding by collecting, verifying, and filing all required documentation for Independent Contractors compliance.
  • Enter and maintain Independent Contractors’ records in CRM.
  • Inform Operations team of all new independent contractors to ensure they are placed in a timely manner.
  • Complete ongoing audits (30, 60, 90 days, 6 months, 1 year) of Independent Contractors files to ensure they are up to date and compliant with City Wide requirements.
  • Coordinate monthly ICDD events with the Operations team.
  • Create, send, update, download and keep current all Exhibit A’s – follow up and monitor. Update information in Customer Relationship Management (CRM) software and upload signed Exhibit A’s.
  • Set up Operations team with potential independent contractors to ensure they meet the requirements and qualifications for scope of work at City Wide.
  • Support Operational administration, not limited to: customer and IC document creation/management, supply inventory management, regulatory compliance, CRM management, operations support and client services support.
  • Assist with PB Refunds by submitting information to Accounting.
  • Attend Sales/ Operations Hand Off Meetings (larger accounts only).
  • Help send/ monitor Emfluence, Client surveys and promoting other services.
  • Manage City Wide store inventory.
  • Help maintain social media content.
  • Develop and Manage Independent Contractor (IC) Newsletter.
  • Answer office phone, route calls and take messages.
  • Give support to Owners & Operations Team in any administrative tasks as needed.
  • Other duties as necessary

Requirements

You are the Superstar we are looking for if you:

    • Have a passion for building strong, meaningful connections and creating an exceptional customer experience
    • Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it’s new
    • Are flexible and resilient when faced with rapid-fire demands on your attention
    • Are proactive, forward-thinking and have the ability to “think on your feet”
    • Can juggle multiple priorities, excel at being organized and are technologically savvy
    • Aren’t afraid to voice your opinion to make something better
    • Solve problems proactively
    • Have a high school diploma or better
    • Have strong planning, organization skills, and attention to detail
    • Proficient with using social media to promote/recruit new business or independent contractors
    • MS Office, required
    • Spanish fluency is mandatory

Benefits

ADD YOUR BENEFITS IN THIS SECTION

At City Wide Facility Solutions, we’re always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun .

We offer:

  • Comprehensive Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401K) with Company Match
  • Unlimited PTO (Paid Time Off)
  • Holiday Pay
  • Monthly/ Annual Employee Recognition Awards
  • Training & Development
  • Wellness Resources
  • Team Events, Company Meals & Entertainment

City Wide is an Equal Opportunity Employer.