Front Desk Club Host
3 weeks ago
Living Room
A home away from home where creatives celebrate music, art, design and culture. We are a private membership club open to members and their guests only.
The Role
At Living Room, we understand that the front desk is the heart of our club, where every guest's journey begins. As a Front Desk Host, you will be the welcoming face and the first point of contact for members and guests, ensuring they feel immediately at home. Your role is crucial in creating a warm, inviting atmosphere and delivering exceptional service.
The Front Desk Host is responsible for greeting guests, managing reservations, and providing administrative support. You will play a key role in ensuring our members and guests have a seamless and enjoyable experience from the moment they arrive until they leave.
- Guest Reception: Warmly greet all members and guests, ensuring a welcoming and hospitable atmosphere. Handle check-ins and check-outs efficiently and professionally.
- Reservations Management: Accurately manage reservations, maintain the reservation system, and ensure optimal table occupancy while maintaining a smooth flow of service.
- Phone Management: Answer incoming calls promptly and professionally, providing information on menus, hours of operation, club amenities, and handling reservation inquiries and general questions.
- Administrative Support: Assist with various administrative tasks such as handling mail, managing member inquiries, and maintaining organized records.
- Member and Guest Relations: Build and nurture relationships with members and guests, remembering names and preferences to provide personalized service. Address any special requests or needs with care and attention.
- Service Coordination: Work closely with the service team to ensure tables are prepared and guests are seated promptly. Monitor the dining room to manage seating and guest flow effectively.
- Positive Atmosphere: Contribute to a positive, professional, and friendly environment for both guests and colleagues. Foster a team spirit and cooperative work environment.
- Greet all members and guests warmly, ensuring they feel welcomed and valued.
- Manage reservations accurately and efficiently, optimizing table occupancy.
- Answer high-volume phone lines and respond to inquiries with detailed knowledge and professionalism.
- Coordinate with the service team to manage seating and guest flow.
- Provide administrative support, including handling mail and member inquiries.
- Build and maintain positive relationships with members and guests, providing personalized service.
- Support the Food and Beverage team as needed to ensure seamless service.
The Ideal Candidate has:
- Passion for providing outstanding customer service and creating memorable experiences.
- Understanding of high-end hospitality standards and the importance of first impressions.
- Strong interpersonal skills to build and maintain relationships with members and guests.
- Experience in managing reservations and handling high-volume phone lines.
- Ability to stay organized, manage time effectively, and adapt to changing priorities.
Requirements
- Minimum of 2+ years’ experience in a similar role, preferably in a high-end hospitality environment.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Friendly, approachable, and professional demeanor.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Proficiency in using reservation systems and basic computer skills.
Benefits
Why Join
- 100% Healthcare coverage including Dental and Vision, it’s part of our commitment to you
- Wellness Benefits for a balanced lifestyle
- Competitive 401k match for your financial future
- Career Growth opportunities that empower you
- Learning & Development for your growth with us
- Fun and Exciting Team Member Events that build bonds
- Free Team Member Meals to fuel your creativity
Our Team Culture
At Living Room, we are deeply passionate about our work and we believe that hospitality is a noble pursuit because it’s fundamentally human and an ideal worth chasing. We seek out those that share these beliefs as an inherent second nature and our team member culture is how we bring this idea to life. Our guiding pillars- Be Human, Be Curious, Be Empathetic, Be Soulful, and Be Honest demand that we embody these values in all that we do.
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Front Desk Club Host
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