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Front Desk Agent

2 months ago

Monterey, United States Portola Hotel & Spa Full time $20 - $21
Job DescriptionJob Description
  • Ideal candidate must have open availability.


JOB DESCRIPTION

POSITION TITLE:

Front Desk Agent

DEPARTMENT:

Front Office

REPORTS TO:

Director of Rooms

DIVISION:

Rooms

EXEMPT OR NON-EXEMPT:

Non-Exempt

JOB DESCRIPTION:

The Front Desk Agent is responsible for greeting and registering hotel guest, settling guest accounts, insuring the overall comfort and well-being of our clients, all while providing four diamond service.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

  • Greet guests in a friendly manner and follow check in procedures.
  • Handle incoming telephone calls and other guest communication in a discreet fashion.
  • Take payments and post accurately to guest accounts.
  • Follow set polices regarding cash handling.
  • Communicate with other departments in a friendly and professional manner.
  • Be aware of local attractions and restaurants and make recommendations to guests.
  • Accurately communicate with other shifts regarding issues arising from day to day operations.
  • Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Maintain complete knowledge at all times of: all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily group activities.
  • Communicate services and amenities of the hotel to guests.
  • Assist with Concierge services.
  • Log all guest service requests and follow through to ensure requests are met.
  • Access the hotel property management system (Opera).
  • Complete additional duties as assigned by the Front Office Management.
  • Support safe work habits and contribute to a safe working environment at all times.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

  • Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
  • Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
  • Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by employees and guests alike.
  • Must be able to maintain confidentiality of information.
  • Be able to work quickly, embrace and learn new information, multi-task and incorporate feedback into personal performance.
  • Have the ability to perform various physical tasks during the work shift; strong and quick problem-solving ability.
  • Have strong communication skills, written and verbal.
  • Possess excellent technical, conceptual, and financial skills.
  • Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES:

Knowledge of the entire hotel safety procedures to ensure the safety and security of our guests and employees.

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:

High School Diploma or equivalent – Required

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

  • Proficiency in using various computer software programs, Microsoft Work, Excel, Outlook, and PowerPoint, and general office equipment
  • Detail oriented and comfortable working in a fast-paced environment
  • Excellent time management and organizational skills

PREVIOUS EXPERIENCED REQUIRED:

Minimum two (2) years Hospitality experience preferred.


ACTIVITY SUMMARY

Never

Occasionally

Frequently

Constantly

Sitting

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Standing

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Walking

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Crawling

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Bending Over

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Reaching Overhead

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Balancing

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Pushing/Pulling

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Lifting/Carrying

10 lbs. or less

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20 to 50 lbs.

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Over 50 lbs.

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Skin/Hands in Water

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Exposure to Chemicals

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Foot Controls Used

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Repetitive Hand Use

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Firm Grasping Required

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OTHER REQUIREMENTS

Select Yes or No

Driving Vehicles/Equipment

No

Operating Equipment/Machinery

No

Exposure to Dusts, Gas, Fumes

No

Exposure to Hazardous Materials

No

Possible Exposure to Blood/Body

No

Fluids

Exposure to High Noise Levels

No

Walking on Uneven Ground

Yes

Exposure to Marked Changes In

Yes

Temperature

Use of Safety Equipment (Glasses,

No

Ear Plugs, Etc.)

Hearing Impairment Acceptable

Yes

Color Vision Impairment

Yes

Acceptable

Color Vision at 20 inches or less

Yes

Required

Clear Vision at 20 feet or more

Yes

Required



This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job, based on business necessity.