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Inside Sales Coordinator Supervisor

3 months ago

Detroit, United States KellyConnect Full time
Job DescriptionJob Description

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Inside Sales Coordinator Supervisor to work at a premier waste management services company in a remote work environment. With us, it’s all about finding the job that’s just right.

Pay Rate: 25-27/hr

Why you should apply to be a Inside Sales Coordinator Supervisor:
• Opportunity to work with a premier waste management services company.
• Positive and inclusive company culture.
• Career growth and development opportunities.

What’s a typical day as a Inside Sales Coordinator Supervisor? You’ll be:

  • Serving as a role model, a coach to motivate customer service specialists to achieve or exceed sales targets with a focus on quality, performance, and delivering a
    differentiated customer experience.
  • Supervising the daily activities of the team by reviewing and analyzing calls / reports, assessing areas of opportunity, managing work assignments, and assuring Consultants are providing a
    positive customer experience.
  • Utilizing Department Performance Management procedures to effectively analyze individual and team performance and administer applicable coaching support to address/improve sales
    behaviors and performance.
  • Meeting regularly with Consultants and Sales Leadership to review sales activity, funnel (CRM tool), customer retention, relationship activities, review sales performance compared to goal,
    production and training needs.
  • Engaging employees in the development of creative ideas and ways to impact company goals within scope of role, using talent development strategies to exceed company metrics.
  • Monitoring CRM data for team performance, including opportunities, leads, activities, and cases to ensure usage and effectiveness of CRM tool.
  • Developing team by regularly and proactively following up with employees on documented IDP progress to ensure continued alignment with career goals. 
  • Engaging in one-on-one coaching, conducting role plays and team meetings, huddles, and other forms of engagement in a virtual environment to drive continuous department improvement.
  • Relentlessly fostering a diverse and inclusive environment while nurturing and supporting employee engagement.
  • Inspiring others to engage in new ways.
  • Proactively identifying compliance and quality improvements and initiates corrective actions as necessary.
  • Role modeling the company’s customer service core value, Customer Zeal.
  • Establishing a team culture that passionately serves internal and external customers by exceeding the expectations of the service culture.
  • Celebrating the achievement of exceeding customer expectations.
  • Collaborating with Republic Services leadership and peers on projects related to systems, processes or inter-department initiatives.
  • Engaging with team in a solution-oriented approach to build trust and foster an environment where all feel welcomed, valued, and heard. Follows up with employees regarding their workplace/process improvement suggestions, general concerns, and/or questions.
  • Performing all staffing-related activities, including recruiting, hiring, on-boarding, goal setting, monitoring, measuring and coaching performance and regular performance reviews.
  • Maintaining a thorough knowledge of the company’s products and services, lines of business, pricing structures and total waste stream management to help grow targeted revenue and
    contributing to company goals and objectives.
  • Performing other job-related duties as assigned.

This job might be an outstanding fit if you:

  • Have experience responding to inbound customer inquiries, upselling, and closing new business opportunities.
  • Have excellent communication, interpersonal skills, and presentation skills.
  • Have ability to work with team members and all levels within the organization.
  • Have waste or service industry experience.
  • Have a high School Diploma
  • Have the ability to provide leadership, development, and directing of a sales team
  • Have a minimum of 2 years of experience in a customer service or higher volume sales environment.
  • Have sound analytical problem-solving skills.

 

 

What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.