Administrative Assistant

2 months ago


Ferndale, United States WaterWork Plumbing Full time
Job DescriptionJob Description

Responsibilities:

• Manage records, including daily data entry of all service calls, backflow tests, estimates and deposits.
• Answering phones, responding to email and social media messages for quotes and appointment requests.
• Dispatch and manage multiple plumbers schedules.
•Work at least 2 Saturdays a month from 8am to 3pm. Monday through Friday 8am to 5pm.
• Be available as needed for the monitoring, answering and dispatching of after hours calls.

Qualifications:

• Previous experience in the customer service field
• Experience with Quickbooks is a plus, will train if necessary
• Knowledge of the southeastern Michigan area
• Professional, reliable, and personable
• Experience with Word and Excel
• Ability to answer and manage up to 6 phone lines (not alone, as part of a team).

Benefits:

  • Generous amount of PTO
  • Medical, dental, vision insurance paid by the company for you and your family.
  • Life, short term disability insurance.
  • 401k retirement plan with 5% match
  • Overtime is plentiful
  • Paid holidays.
  • Bonus potential throughout the year.
  • Commissions and bonuses for after hours calls.
Company DescriptionDo you know about the service triangle? While there are three points in a service transaction, you can only have or provide two of them. Done well, done quickly, done cheaply. We choose to never be associated with anything cheap and focus on doing things the best we can as quickly as our clients need.Company DescriptionDo you know about the service triangle? While there are three points in a service transaction, you can only have or provide two of them. Done well, done quickly, done cheaply. We choose to never be associated with anything cheap and focus on doing things the best we can as quickly as our clients need.

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