Client Retention Specialist

3 months ago


Houston, United States Rock Nelson State Farm Full time
Job DescriptionJob Description

Does customer service excite you?  Would being part of a highly successful team give you professional fulfillment?  There is only one way to find out what your capable of, apply I am looking for exceptional people that want to work hard to achieve goals individually and as a team. 

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company DescriptionRock Nelson State Farm is a topflight insurance agency. In our 5 years of being opened we have accomplished some incredible things, and we are striving to reach even higher. My agency is one that allows for individual growth while strengthening our team chemistry. Simply put we are working to be exceptional and would like other exceptional people to join.Company DescriptionRock Nelson State Farm is a topflight insurance agency. In our 5 years of being opened we have accomplished some incredible things, and we are striving to reach even higher. My agency is one that allows for individual growth while strengthening our team chemistry. Simply put we are working to be exceptional and would like other exceptional people to join.

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