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Client Engagement Specialist

2 months ago

Houston, Texas, United States Thrive Skilled Pediatric Care LLC Full time
Join Our Mission-Driven Team as a Client Engagement Specialist

Are you passionate about making a difference? Do you excel in building relationships and thrive in dynamic environments? If you possess a strong sense of determination and creativity in problem-solving, we want to hear from you

Position Overview:
This role offers a structured pathway to leadership development. A successful candidate will cultivate essential leadership skills, preparing them for greater responsibilities within our organization. Thrive Skilled Pediatric Care is committed to investing in our team members through comprehensive coaching, mentoring, and professional growth opportunities.

We are looking for a Client Engagement Specialist who can effectively manage and nurture relationships with the families of our clients and the healthcare professionals who support them. This is an exceptional opportunity to develop and expand your own practice while enjoying the personal and financial rewards that come with a service-oriented role in the healthcare sector. We are dedicated to fostering the next generation of leaders by investing in individuals like YOU. Join us in our growth journey

Thrive Skilled Pediatric Care's mission is straightforward: to deliver high-quality clinical home care to medically fragile children, enabling them to reach their fullest potential. We achieve this through our unwavering commitment to our mission, our passion for service, and our pride in enhancing the health and well-being of children and their families.

Qualifications:
  • Recent Graduates Encouraged to Apply: Thrive SPC is eager to train and develop candidates who demonstrate compassion, dedication, and a strong alignment with our core values.
  • Bachelor's degree or equivalent professional experience is required.
  • A minimum of 2 years of experience in sales or service within a fast-paced setting.
  • Proven success in establishing long-term relationships with diverse individuals.
  • Experience in recruiting and hiring is preferred.
  • Exceptional interpersonal and communication skills.
  • Results-driven with a demonstrated ability to work both independently and collaboratively to achieve performance goals. A positive attitude is essential.
  • Strong organizational and verbal/written communication skills.
  • Experience in home care or healthcare is advantageous.
  • Proficient in MS Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant systems.

Key Responsibilities:
  • Maintain and update the staffing requirements of our patients and their families promptly.
  • Coordinate the initiation of new patient referrals in collaboration with the Clinical Supervisor.
  • Utilize Thrive SPC's applicant tracking system to engage and convert nurses and other care team members following initial screenings.
  • Proactively seek opportunities to attract nursing talent through various channels, including sourcing, employee referrals, and local job fairs, to effectively meet staffing needs.
  • Ensure that the preferred working hours of nurses are met weekly to promote team retention.
  • Collaborate closely with the Onboarding Specialist to verify that all nurse credentials are current.
  • Employ strategic staffing methods to optimize care coverage for all patients and nurses, including communicating schedule changes and ensuring appropriate clinician assignments based on patient needs and insurance authorization.
  • Manage on-call responsibilities, addressing employee and client needs, and covering open shifts as necessary.

About Thrive Skilled Pediatric Care:
Thrive Skilled Pediatric Care is dedicated to providing essential care to children in the environments that best support their needs and those of their families. We offer a comprehensive range of clinical home care services and work collaboratively to ensure our patients receive the highest quality care for optimal outcomes. Our team members enjoy a rewarding, supportive, and values-driven workplace, complete with extensive benefits and top-tier development programs designed to advance their careers.