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Assistant General Manager

5 months ago

Oak Brook, United States Hyatt House ChicagoOak Brook Full time
Job DescriptionJob Description

Job Description

Assistant General Manager

Reports to: General Manager

About Us:

Located just 20 minutes from downtown Chicago, Hyatt House Chicago / Oak Brook offers quick access to the city with a modern twist. Our home away from home awaits you with open arms and warm spirits for career growth and challenging opportunities to rediscover yourself, while providing world class service to our guests. Come and join one of the fastest growing families in hospitality

Summary:

The Assistant General Manager position is that of a working manager. The purpose of this position is to provide direct management and support to achieve success at the hotel level. This includes but is not limited to these areas as described in more detail on the following pages: Service Management, Revenue Management, Profitability Management, Overall management of the property is in accordance with the company’s policies/operating procedures, and the brand’s policies/standards for service, quality, cleanliness, guest satisfaction and safety/security.

ESSENTIAL DUTIES:

  • Maintain a high standard of brand and company dress code.
  • Obtains brand certification and designation required by the brand to hold the position.
  • Able to step in and work varied hours including night and weekends in all areas of the hotel including Front Desk, Housekeeping, and Maintenance.
  • Provides 24/7 On Call support for the hotel and if unavailable makes the management company aware of additional available support and Manager on Duty.
  • Monitor that the hotel is in compliance with all Franchise Operational standards and guidelines.
  • Monitor that the hotel is in compliance with all Local, State, and Federal Ordinances where applicable.
  • Manage the hotel’s Human Resources policies in accordance with Local, State, and Federal Laws to increase employee satisfaction.
  • Coaches and disciplines all direct reports in accordance with unemployment law and policies outlined in the Employee Handbook.
  • Provide sufficient and timely documentation of disciplinary action in all employee files.
  • Process Payroll in a timely and efficient manner. Ensure the time clock is maintained and utilized on a daily basis. Payroll is stored and filed in an appropriate manner.
  • Recruit, hire, train, and staff a successful team that can deliver a consistently high level of service.
  • Continuously review and respond to all brand guest relations information in a professional and timely manner.
  • Inspects rooms with Maintenance Mgr. and Housekeeping Mgr. to ensure a high level of cleanliness and product quality.
  • Monitors service trends at the hotel on a daily, weekly, and monthly basis.
  • Anticipates negative service trends and responds with either service improvement activities or staffing guidelines to increase service at the hotel.
  • Provides on-going and direct service training with positive feedback to all employees regarding service opportunities.
  • Understands competition’s strengths and weaknesses and can adequately and professionally portray these in a sales environment.
  • Represent the hotel in a positive manner by participating in chamber events, local organizations, and special event groups.
  • Has knowledge of the property management system directly applicable to the day-to-day operation of the hotel.
  • Comfortable going out of the hotel to display hotel information and services in unfamiliar surroundings.
  • Work with brand revenue managers where appropriate to impact overall revenues at the hotel. Profitability Management – Financial Understanding of Plan, Scheduling and Staffing, Inventory Control and Ordering Profitable operations provide job stability, personnel development opportunities and wage growth for all employees.
  • Can understand and interpret financial statements.
  • Staff the hotel in accordance with staffing guidelines established in the hotel’s annual plan.

Skills, Educational Background and Experience:

  • High School Diploma, GED, or equivalent years of relevant work experience required.
  • Previous management experience
  • Previous front desk experience preferred.
  • Friendly demeanor and excellent communication and customer service skills
  • Good organizational and prioritization skills
  • Prior computer experience using windows-based software preferred.