Product Manager, Account Manager and/or Market Development Manager

2 months ago

Clearwater, United States Endo-Therapeutics, Inc. Full time
Job DescriptionJob Description

PURPOSE OF THE POSITION:

This position will be responsible for developing long-term relationships with our existing customers and work to expand our customer base by establishing relationships with new customers. This position will become an internal voice of the customer and act as a liaison between the market and our company.

RESPONSIBILITIES:

Sales and Marketing Support:

• Develop a detailed understanding of our customer needs and provide effective customer support that nurture relationships in person as well as over the telephone.

• Meet with clients and educate them on the benefits of our products and services.

• Demonstrate excellent telephone etiquette and ability to manage incoming calls.

• Prepare quotes for customers, receive and process customer orders.

• Verify all customer orders to assure correct product and pricing and promptly respond to customer and sales team inquiries and needs.

• Track customer activity and communicate pertinent information to Sales Reps and create and distribute sales and marketing reports.

• Responsible for supporting product marketing campaigns and the overall company brand image.

• Provide customer feedback from the market.

• Manage Limited Market Releases on any new products launched.

Administrative Support:

• Assist in the overall organization’s mission and Company’s growth goals.

• Responsible for distribution of marketing material to assure brand consistency.

• Prepare and present sales presentations in a professional manner.

• Maintain a customer database / Customer Management System (CRM).

• Manage department calendar of events, projects, tradeshows, conferences and sales events.

 

GENERAL OBJECTIVES:

• Excellent verbal and written communication skills.

• Highly energetic self-starter.

• Exceptional telephone personality skills.

• Ability to make decision, solve problems and display creative thinking.

• Excellent at time management.

• Proficient level of computer skills with knowledge in CRM software solutions.

• Ability to multi-task.

• Participate in continued education to learn about new products and medical procedures

 

QUALITY OBJECTIVES:

This Position will support and take an active role in promoting ETI's Shared Values by:

1) Customer Focus - understand that identifying potential improvements to current processes will result in satisfied customers

2) Personal Growth - desire to learn and grow, ultimately becoming an expert within their assigned areas

3) Team Work - ability to communicate areas of nonconformance to team members by using positive communication skills and/or instruction

4) Speed and Agility - ability to adapt to constantly changing requirements of an active production environment

5) Uncompromising Integrity - understand that in a regulated environment the key to success is "doing what we say" and "saying what we do" consistently and accurately

6) Respect for Individuals - provide members of the ETI team with fair and impartial feedback.

 

EXPERIENCE REQUIRED:

• Outgoing and warming personality with 3-5 years business development, product management, account management and/or sales and marketing operations role (Preferably with ENT and/or Pulmonary medical device experience).

• General understanding of Medical Device/Healthcare industry - Hospital credentials

• Proficient with software programs (Word, Excel, PowerPoint, Outlook - CRM systems a plus)

• Must have strong data analysis skills and ability to clearly report such analyzed data.

• Account management, Inside and outside sales, sales administrative and marketing experience preferred

TRAINING PREFERRED:

The ideal candidate will have received formal training in any of the following areas:

Product Management, Account Management, Inside and Outside sales, Customer Service, Brand Management, Microsoft Office, Customer Relationship Management (CRM) systems preferably in the medical device industry.

PHISYCAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. From time to time, travel is required to meet with and interact with customers. This may include attending and exhibiting tradeshows and/or meeting with doctors and nurses at a hospital or outpatient surgery center.

Company DescriptionEndo-Therapeutics, Inc. is a medical device manufacturing company that takes great pride in our innovative products, exceptional quality, and, most importantly, our unique company culture. At Endo-Therapeutics, we firmly believe that a diverse and inclusive environment fosters creativity, collaboration, and excellence, enabling us to deliver cutting-edge solutions to meet the evolving needs of the healthcare industry.

Our commitment to creating a great culture of inclusiveness sets us apart. We believe that diverse perspectives and backgrounds fuel innovation and drive our success. We celebrate individuality and actively promote an environment where every employee feels valued, respected, and empowered to contribute their unique talents and ideas.

In addition to our commitment to inclusivity, we pride ourselves on our relentless pursuit of excellence in everything we do. We have assembled a highly skilled and passionate team of professionals who are driven by a shared dedication to improving patient outcomes. Through continuous innovation and rigorous quality standards, we ensure that our medical devices meet the highest industry standards and deliver exceptional performance in the hands of healthcare professionals.

As an organization, we embrace a collaborative approach that encourages open communication and teamwork. We foster an environment where ideas are shared, challenges are overcome together, and everyone is empowered to contribute their expertise. This collective effort allows us to develop comprehensive solutions that address the complex and evolving needs of healthcare providers and patients alike.

We invite you to partner with Endo-Therapeutics, Inc. and experience firsthand our commitment to inclusiveness, innovation, and excellence. Together, we can drive advancements in medical device manufacturing, improve patient care, and make a positive impact on the healthcare industry.Company DescriptionEndo-Therapeutics, Inc. is a medical device manufacturing company that takes great pride in our innovative products, exceptional quality, and, most importantly, our unique company culture. At Endo-Therapeutics, we firmly believe that a diverse and inclusive environment fosters creativity, collaboration, and excellence, enabling us to deliver cutting-edge solutions to meet the evolving needs of the healthcare industry.\r
\r
Our commitment to creating a great culture of inclusiveness sets us apart. We believe that diverse perspectives and backgrounds fuel innovation and drive our success. We celebrate individuality and actively promote an environment where every employee feels valued, respected, and empowered to contribute their unique talents and ideas.\r
\r
In addition to our commitment to inclusivity, we pride ourselves on our relentless pursuit of excellence in everything we do. We have assembled a highly skilled and passionate team of professionals who are driven by a shared dedication to improving patient outcomes. Through continuous innovation and rigorous quality standards, we ensure that our medical devices meet the highest industry standards and deliver exceptional performance in the hands of healthcare professionals.\r
\r
As an organization, we embrace a collaborative approach that encourages open communication and teamwork. We foster an environment where ideas are shared, challenges are overcome together, and everyone is empowered to contribute their expertise. This collective effort allows us to develop comprehensive solutions that address the complex and evolving needs of healthcare providers and patients alike.\r
\r
We invite you to partner with Endo-Therapeutics, Inc. and experience firsthand our commitment to inclusiveness, innovation, and excellence. Together, we can drive advancements in medical device manufacturing, improve patient care, and make a positive impact on the healthcare industry.

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