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Transportation Dispatcher and Customer Service Representative

5 months ago

Toledo, United States Black & White Transportation Full time
Job DescriptionJob Description

Work Schedule: 40 hours per week, flexible days and hours required

About Us:

Black & White Transportation is a small, dynamic company looking for an experienced Administrative Services Manager to join our team. At our company we believe that integrity and ethical behavior are at the heart of everything we do. We are passionate about creating a positive and inclusive work culture that values collaboration, innovation, and creativity. Our company prides itself on fostering a supportive and dynamic work environment. As part of our family, you will play a key role in ensuring the smooth operation of our transportation services and maintaining our commitment to excellence in customer support.

Job Brief:

We are seeking a reliable Dispatcher who is an exceptional communicator, capable of staying composed under pressure, especially in non-emergency situations. The ideal candidate is a multitasker who can efficiently handle requests, transmit messages, track vehicles, and take appropriate actions with minimal supervision.

Responsibilities:

· Receive non-emergency calls and meticulously record significant information.

· Resolve problems and fulfill requests by transmitting information or providing solutions.

· Dispatch orders for passenger transport, ensuring timely and efficient service.

· Prioritize calls based on urgency and importance, ensuring critical situations are addressed promptly.

· Utilize radio, phone, or computer to send vehicles to designated locations.

· Monitor routes and statuses of field units to coordinate schedules and prioritize tasks.

· Inform field units about orders, traffic, obstacles, and requirements, ensuring smooth operations.

· Maintain accurate logs and records of calls, activities, and other relevant information in our computer system.

· Collaborate with management to stay informed about new products, services, and policies.

· Provide professional and friendly support to customers, adhering to the company's customer service policies.

Requirements:

· Proven experience as a dispatcher or in a similar role.

· Proficient in fast typing and data entry.

· Knowledgeable about procedures and guidelines for handling emergency situations.

· Excellent command of English, both oral and written.

· Exceptional organizational and multitasking skills.

· An active listener with superior communication abilities.

· Demonstrates sound judgment and critical thinking.

Job Duties:

· Answer incoming customer inquiries with professionalism and care.

· Engage with customers, actively listening to their concerns and providing solutions.

· Work closely with management teams to remain updated on new developments within the company.

· Perform other duties as required, ensuring a high standard of customer service and operational efficiency.

How to Apply:

If you’re ready to be an essential part of our team, send your resume and a cover letter explaining why you’re the best fit for the role.

Black & White Transportation is an equal opportunity employer and provides a drug free workplace.

Company DescriptionBlack & White is a trailblazer in the transportation sector, a company boasting an impressive 95-year legacy of continuous achievement. Join our team and contribute to the preeminent transportation solution in northwest Ohio, enhancing the lives of individuals facing mobility obstacles. As a rapidly growing, family-owned medical transportation provider, we offer you the distinct opportunity to thrive in a resilient, eco-friendly industry that remains strong even in times of economic downturn.Company DescriptionBlack & White is a trailblazer in the transportation sector, a company boasting an impressive 95-year legacy of continuous achievement. Join our team and contribute to the preeminent transportation solution in northwest Ohio, enhancing the lives of individuals facing mobility obstacles. As a rapidly growing, family-owned medical transportation provider, we offer you the distinct opportunity to thrive in a resilient, eco-friendly industry that remains strong even in times of economic downturn.