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Dynamic Account Manager

1 month ago

Seal Beach, United States Restoration Growth.com Full time
Job DescriptionJob Description

About Us: Welcome to Restoration Growth, where innovation meets excellence in the restoration industry. We don't just deliver services; we craft exceptional experiences and groundbreaking solutions that set new standards. Our unwavering commitment to quality, customer satisfaction, and relentless growth makes us a leader in the field. Here, every team member is valued, empowered, and inspired to excel in a supportive, dynamic environment. If you're looking to be part of a company that recognizes and nurtures top talent, your journey starts here.

Job Description: Are you ready to take your career to the next level? We are on the hunt for a driven and detail-oriented Account Manager to join our elite team. This isn't just another job – it's a chance to be a pivotal part of our success story. As our Account Manager, you will be the cornerstone of client relationships, the architect of customer satisfaction, and a powerhouse in driving revenue growth.

Imagine a role where your proactive problem-solving skills and excellent communication talents are not just appreciated but celebrated. Where your ability to manage and grow client accounts leads directly to both your success and ours. If you thrive in a fast-paced environment, love overcoming challenges, and are passionate about delivering top-notch results, we want to hear from you.

Key Responsibilities:

  • Manage and Nurture Client Relationships: Serve as the primary point of contact, building strong, lasting relationships with clients.

  • Drive Client Retention: Develop and implement strategies to maintain high client retention rates, ensuring customer satisfaction is the top priority.

  • Upsell and Expand Accounts: Identify opportunities to upsell clients to bigger packages and additional services, driving revenue growth through strategic sales.

  • Proactive Client Communication: Maintain constant communication with clients, keeping them informed and engaged through regular updates and check-ins.

  • KPI Reporting and Results Presentation: Prepare and present detailed reports on client KPIs and results, demonstrating the value and impact of services provided.

  • Coordinate with Internal Teams: Work closely with internal teams to ensure timely and effective delivery of services and solutions tailored to client needs.

  • Resolve Client Issues: Address and resolve client concerns promptly, providing exceptional customer service and ensuring client satisfaction.

Who we are looking for:

  • Resilient: Capable of staying calm and effective when handling upset or concerned clients, and able to recover quickly from challenging situations.

  • Persuasive: Skilled in upselling and convincing clients of additional value without being pushy.

  • Empathetic: Understands and addresses client concerns with genuine care and attention, making clients feel heard and valued.

  • Proactive: Anticipates client needs and potential issues, taking action before problems escalate.

  • Collaborative: Works well with internal teams, leveraging collective expertise to exceed client expectations.

  • Positive Attitude: Maintains a can-do attitude, motivating themselves and others, even in difficult situations.

  • Fast Learner: Quickly grasps new concepts and processes, adapting to changes efficiently to stay ahead in a dynamic environment.

Qualifications:

  • Proven Experience: Demonstrated success as an Account Manager or in a similar role, with a focus on client retention and upselling.

  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to build and maintain positive client relationships.

  • Interpersonal Skills: Exceptional interpersonal skills, capable of empathizing with clients and understanding their needs.

  • Organizational Abilities: Strong organizational and multitasking abilities to manage multiple clients and priorities effectively.

  • Sales Acumen: Proven ability to identify upsell opportunities and drive additional revenue through strategic client engagement.

  • Problem-Solving Skills: Ability to handle client issues and concerns with a proactive and solutions-oriented approach.

  • Team Collaboration: Ability to work independently and collaboratively within a team to achieve shared goals.

  • Technical Proficiency: Proficiency in MS Office and CRM software, with the ability to generate reports and analyze client data.

  • Customer-Centric Mindset: A strong commitment to delivering exceptional customer service and ensuring client satisfaction.

What We Offer:

  • Competitive Compensation: Hourly rate of $21/hour.

  • Attractive Salary: Annual salary starting at $40,000 per year, with the potential to earn up to $65,000 per year with commission.

  • Full-Time Position: 40 hours per week, providing stability and consistency.

  • Professional Development: Opportunities for professional growth and career advancement.

  • Collaborative Environment: A supportive and collaborative work environment that values teamwork and innovation.

  • Paid Time Off: 10 days of paid time off (PTO) to ensure a healthy work-life balance.

  • Performance Bonuses: Additional performance-based bonuses and incentives.

  • Flexible Work Arrangements: Options for remote work and flexible scheduling to accommodate personal needs.

  • Ongoing Training: Access to ongoing training and development programs to enhance your skills.

  • Employee Recognition Programs: Regular recognition and rewards for outstanding performance.

  • Company Events: Social events and team-building activities to foster a strong team culture.

  • Travel Opportunities: Occasional travel opportunities for client meetings and industry events.

Join Restoration Growth and be part of a forward-thinking team where your contributions are valued, and your career growth is encouraged. Apply today and take the next step in your professional journey with us

Company DescriptionDive into an exciting career with Restoration Growth We're not just about restoration; we're about rejuvenation and innovation. Join a team that blends fun with productivity, offering awesome benefits, a supportive atmosphere, and endless opportunities for professional growth. Here, your creativity and ambition are not just welcomed but celebrated, making every day a new adventure in your career journey. Experience the perfect mix of fun, growth, and success with usCompany DescriptionDive into an exciting career with Restoration Growth We're not just about restoration; we're about rejuvenation and innovation. Join a team that blends fun with productivity, offering awesome benefits, a supportive atmosphere, and endless opportunities for professional growth. Here, your creativity and ambition are not just welcomed but celebrated, making every day a new adventure in your career journey. Experience the perfect mix of fun, growth, and success with us