Surgery Scheduling Coordinator and New Patient Coordinator
2 weeks ago
Hawthorne Oncology Pain Experts (HOPE) is seeking a full-time Surgery Scheduler and New Patient Coordinator to join our HOPE clinical team.
HOPE’s mission is to meaningfully restore the quality of life for our patients so that they can fully cherish the moments in life that matter to them. Our team’s focus is on serving patients who suffer from cancer pain, complex chronic pain, or spasticity, and we are committed to providing industry-leading care that is compassionate, collaborative, and innovative.
We are a growing practice and are looking for individuals who want a long-term position with the possibility of promotion.
Qualifications
Prior Experience
- Previous work as a surgery scheduler
- Previous work as a new patient coordinator
- Previous experience as an authorization manager
- Bilingual
Education
- Minimum of High school diploma or GED certificate
Responsibilities
- Serve as the face of HOPE when patients enter our clinic, champion our culture of compassionate patient care, and support our mission to meaningfully restore quality of life for our patients so that they can fully cherish the moments in life that matter to them
- Ensure a 5-star experience for all patients
- Schedule procedures and surgeries for the clinic, surgery center, and hospital
- Explain pre-operative and post-operative instructions, including medication and anticoagulant recommendations
- Schedule new patients
- Obtain records for new patients before their visits (e.g., progress notes, imaging, etc.)
- Obtain authorizations (when necessary) for procedures, surgeries, and clinic visits
- Sort incoming faxes
- Fill in for the front desk as necessary
- Suggest and lead continuous improvement efforts related to front office responsibilities or improving the overall patient experience
Join our team and be a part of an exciting business plan focused on future growth and providing the highest quality care to patients.
Send resume to epodgorski@hopepainrelief.org
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