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Compliance Operations Specialist

2 months ago


Arlington, United States MarginEdge Full time
Job DescriptionJob Description

The Compliance Operations Specialist will be responsible for implementing and enacting procedures to ensure MarginEdge is properly performing due diligence and mitigating risk factors arising from use of our rapidly growing Bill Pay service. This includes performing KYC/KYB assessments of our clients and vendors leveraging Bill Pay, monitoring transactions for suspicious or unusual activity and reacting to ACH Returns or Credit Card Chargebacks.

The ideal candidate will have familiarity with the NACHA and Bankcard brand rules related to exposure, identity verification, and returns/chargebacks. Experience in the financial industry, particularly in Risk Analysis, Underwriting or Compliance is a must.

MarginEdge: Where hospitality meets technology

As a team built by former (and current) restaurant operators, our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team come from (including everyone on our Business Development team), but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data.

Our founders share a deep history in both owning and operating restaurants and in building successful tech companies. We are venture-backed and serve 7,000+ restaurants across the US and Canada.

We enable restaurants to make magic while knowing we are doing the same for them.

We have the utmost respect for our clients and because of this, we are unable to hire their current employees.

What type of responsibilities will I have?

  • Review inbound requests to set up Bill Pay for restaurant clients and vendors.
    • Perform KYC/KYB evaluations including bank verification, and sanctions screening.
    • Perform ongoing screening and reviews of changes to any client or vendors’ payment details.
  • Review, document and respond to ACH Returns, ACH Notices of Change and Bankcard Chargebacks, with the goal of minimizing losses and preventing further issues.
  • Daily monitoring of electronic transactions, reviewing for unusually high dollar amounts, out-of-pattern volume and verification of goods/services received, in accordance with established AML policies.
  • Implementation and enforcement of exposure limits, including volume review of newly active Bill Pay users to establish initial limits and review/adjust as needed.
  • Participate in policy/procedure reviews and audits, as they pertain to payments regulatory compliance (NACHA and Bankcard) and best practices to mitigate risk.

What qualifications or skills are required?

  • Experience in managing multiple priorities independently
  • Research and analytical skills
  • Ability to analyze, interpret and apply government and financial industry regulations.
  • Knowledge of operational and regulatory risk control concepts and practices.
  • Understanding of NACHA rules, particularly pertaining to exposure and returns.
  • Understanding of bankcard chargebacks rules and procedures.
  • Proficiency with Google-suite.
  • Experience working with cross-functional teams to develop, implement and monitor risk-mitigation strategies.
  • Experience in banking or payment processing industry.
  • Attention to detail.


Nice to Haves:

  • APRP Certification
  • Experience in performing AML investigations.


What’s it like to work for MarginEdge?

Imagine the fun of a great restaurant - surrounded by a team of people (including some that you help to manage) who care about hospitality, care about quality, and care about each other - then subtract the long nights, weekends, drunk customers at the bar...et voila, MarginEdge

We work hard, we work fast and we fuel our work with a commitment of transparency from leadership, straight talk and trust between teams. We believe that the best people do their best work when they feel empowered - so whether you are remote or in our office (likely eating a catered lunch from our clients in our baller, brand new penthouse HQ in Ballston) you get to work with your manager to call your shot on what works best for you. Did we mention it has a full commercial kitchen and is walking distance (covered walking, that is) from the metro?

Benefits (Shut the Front Door, They are Amazing)
In order to fuel this rocket ship, we need to build a team as passionate about our work and product as we are. We believe that top talent (that’s you) should feel deeply connected to their work, appreciated for the time they give to building our organization and have the balance necessary to give their best during work hours and all those after-hours too. We do this by offering a suite of kick ass benefits not only to be competitive and catch the eye of super smart people (that’s you again) but also provide the foundation for a career you love and a life outside of work you love just as much.

  • Unlimited Paid Time Off (and we mean it, we encourage your healthy work life balance)
  • Medical, Dental, Vision, and Short/Long-Term Disability Insurance (preventative care for the win)
  • Health Savings Account with employer match (dependent upon your medical plan selection)
  • Commuter benefits with employer contribution (excluding limos and helos - for now)
  • Generous Life Insurance Plan
  • Short- and Long-term Disability
  • Company-Paid Holidays
  • 401(k) and matching
  • Stock Options to buy into everything we are doing to support this industry
  • 12-week fully Paid Parental Leave
  • Lunch catered twice a week at our HQ in Arlington (we exclusively cater from our clients, too
  • A wellness program that sponsors healthy activities such as step challenges and provides discounts to gyms and fitness classes.


Check out our 100% “Recommend to a Friend” rating from anonymous employee reviews on Glassdoor.

Oh, and our recognition in the Washington Post as a top small businesses to work for in 2021, 2022 and 2023

And most important, what our customers think about our work on Capterra and G2 Crowd.

Our Fine Print is Bold: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran, marital, disability status or any other characteristic protected by law. You be you. While we are proudest of our commitment to exceptional culture and creating a truly excellent work environment, we see our benefits as an extension of that belief. Our benefits package is designed to be exceptionally competitive and a reflection of our commitment to a best-in-class workplace for all.