Help Desk Support Technician

4 days ago

Irvine, United States Todi Tech Full time
Job DescriptionJob Description

We are looking for exceptional individuals to join our team and help us serve our clients the best way possible

Responsibilities:

  • Confidently utilize excellent customer service skills and exceed clients’ expectations
  • Courteously assist clients with all technology-related events
  • Configure, install, and maintain IT users' desktop software and hardware including current versions of Windows, Mac and Microsoft 365 range of products
  • Efficiently and effectively troubleshoot PC/MAC issues remotely
  • Efficiently and effectively troubleshoot general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc.
  • Diligently track, route, and direct problems to correct resources
  • Properly escalate unresolved queries to the next level of support
  • Document solutions to problems and developing end-user guidelines
  • Follow up with clients, provide feedback and see problems through to resolution
  • Maintain and manage Office 365, Google Workspace, Microsoft Asure Cloud, Amazon EWS, Google Cloud, Windows Server, SharePoint Online, VMware, Cisco/Meraki networking, etc.
  • Proactively recommend procedure modifications or improvements
  • Ability to build rapport with clients and ability to handle challenging situations in a creative and resourceful way
  • Ability to remain composed while taking on escalated tickets and higher technical issues
  • Guide and help teammates to handle and resolve incoming requests

Qualifications:

  • #1- Passion for helping others
  • Previous experience in IT, customer service, or other related fields
  • Knowledge of computer hardware, software and equipment
  • Desire to grow your skills and contribute to a hard-working team
  • Resourceful, self-starter, problem-solver
  • Ability to handle multiple tasks and priorities
  • Ability to plan, schedule, and effectively communicate with staff and clients
  • Customer service-oriented attitude
  • Detail-oriented
  • Strong interpersonal communication and team-based skills
  • Strong documentation skills
  • Exceptional oral and written communication skills
  • Leader and team player who will do what it takes

Required:

Valid CA Driver's License

Back Ground and Drug Screening

 

 

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