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End-User Support Technician

4 months ago

Irvine, United States Access Global Group Full time
Job DescriptionJob Description

Access Global Group is seeking an experienced End User Support Technician (Help Desk L1 / L2) to join our team in an ONSITE capacity.

  • REQUIRED: US - RESIDENT REQUIRED - US WORK-AUTHORIZED
  • TERMS: ONSITE IRVINE, CA - US
  • EMPLOYMENT TYPE: W2, 1099 candidates ARE accepted at this time
  • NOT OPEN TO 3rd PARTY HIRING

INTERESTED:

Navigate to www.acsgbl.com/careers > Locate "End-User Support Technician" > Click "Apply Now"

SUMMARY

You'll play a crucial role in managing and resolving a wide range of technical issues, while also contributing to our SAAS Application Support Team. This is a versatile role that combines technical know-how with outstanding interpersonal skills.

KEY RESPONSIBILITIES

  • Experience supporting C suite and other VIP clients.
  • Serve as the primary point of contact for the Irvine or relevant office working in office 5 days a week, with duties including but not limited to:
    • On-site support
    • IT lab organization
    • Asset tracking and inventory management
    • Conference room upkeep and development
    • General queue ticket troubleshooting and escalations
  • Collaborate with infrastructure teams to fulfill administrative duties and create SOPs including monitoring health, patching, maintenance and optimization of core platforms including but not limited to:
    • Jamf
    • G Suite
    • Azure/ inTune
    • Automox
    • Slack
    • Jira
  • Partner with the network team and be onsite backup for network infrastructure, troubleshooting, patching etc.
  • Assist specialist team with ticket queue, operational tasks, and serve as escalation point and liaison to Apps and infrastructure teams.
  • Develop and maintain IT support policies, procedures, and best practices.
  • Serve as a subject matter expert on IT matters, providing guidance and training to end-users and stakeholders.
  • Collaborate with other departments to identify and address IT needs and requirements.
  • Conduct regular assessments of IT systems and infrastructure, identifying areas for improvement and optimization.
  • Stay informed of emerging technologies and trends in the IT industry, making recommendations for adoption as appropriate.
  • Ensure compliance with relevant regulations and standards, particularly regarding IT security and data privacy in collaboration with infosec and infrastructure teams.
  • Design, maintain and support onboarding efforts for new hires and new hire orientations.
  • Other duties as assigned

REQUIRED SKILLS

  • Certifications: Relevant certifications (minimum 1) Network+, CompTIA A+, Google IT Support Pro, Okta
  • 5+ years of relevant experience
  • Experience with Asset tracking and inventory management
  • Hands on experience with general queue ticket troubleshooting and escalations
  • Experienced in monitoring health, patching, maintenance and optimization of core platforms including but not limited to:
    • Jamf
    • G Suite
    • Azure/ inTune
    • Automox
    • Slack
    • Jira
  • Knowledge of network infrastructure, troubleshooting, patching etc.
  • Expertise with ticket queue
  • Strong problem-solving skills, analytical skill sets
  • Experience developing and maintaining IT support policies, procedures, and best practices.
  • Strength with providing guidance and training to end-users and stakeholders.
  • Strength in communication, written and verbal as well as communicating with C-Level executives
  • Hands on assessing IT systems and infrastructure, identifying areas for improvement and optimization.
  • Knowledge of compliance with relevant regulations and standards, particularly regarding IT security and data privacy in collaboration with infosec and infrastructure teams.

LOCATION ONSITE Irvine, California - US - Resident Required - 8am - 5 pm PST

BENEFITS For W2 employees, AGG offers the opportunity for growth and advancement, as well as a competitive base salary, medical benefits & 401k.

EMPLOYMENT TYPE Acceptable as either W2 or 1099.

ABOUT ACCESS GLOBAL GROUP (www.acsgbl.com)

Access Global Group is a team of experts in Salesforce Consulting, Support, and Managed Services. Living up to our name, we are a truly global company with offices throughout the United States, Canada, and India and successful projects throughout 37 US states and 15 countries.

Access Global Group is a fully remote company, which means we aren't limited to hiring within the confines of a single district or region. We can add talented individuals to our team based on experience, certifications, and skills from across the globe. This gives our clients access to the most exceptional team overall, not just in their area. Since solutions come in all shapes and sizes, we believe the best team should be just as unique.

The Access Global Group team is comprised of individuals with a wide variety of languages, backgrounds, stories, experiences, and expertise. This makes it hard to find a problem we haven't encountered before and certifies that there is no limit to what can be achieved with Access Global Group.

EEO/ADA POLICY

  • AGG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
  • ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
  • Requires the ability to speak, hear, see, and use a computer and other office-related equipment.

Interested in this role?

Kindly apply at www.acsgbl.com/careers > APPLY NOW.

Our recruitment team looks forward to reviewing your experience