IT Help Desk Technician

4 weeks ago

Irvine, United States LightBox Full time

**About Us**

LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms.

**Position Overview**

The Helpdesk Technician role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices, infrastructure equipment, and software to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate manner and provide end-user assistance where required.

**What you will do and achieve**
- Provide support for a variety of end-user devices at our Irvine, OK office.
- Perform onsite and remote analysis, diagnosis, and resolution of complex end-user computer problems and recommend and implement corrective solutions.
- Assist with employee on-boarding and off-boarding key activities including active directory and exchange configuration for new user accounts as well as account deactivation for users exiting the organization.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels.
- Develop and maintain an inventory of all IT Assets at supported locations.
- Record and manage equipment sent to third-party vendor repair facilities for those devices under warranty or service contracts.
- Work with vendors and corporate procurement team as necessary to procure end-user equipment and peripherals such as laptops, desktops, monitors, headsets, webcams, keyboards, and mice.
- Accurately track instances of equipment failure, repair, installation, modification, and removal.
- Assess the need for performance upgrades to end-user devices based on software technical specifications and implement change as necessary.
- Collaborate with network administrators to ensure efficient operation of the company’s end-user computing network environment.
- Automate key Helpdesk activities such as computer imaging and configuration.
- Conduct research on end-user devices in support of standardization and procurement efforts.

**Who you are**

Education
- High School Diploma or higher.
- Computer and technical certifications a plus.

**Experience**
- 3+ Years Helpdesk/Service Desk support experience.

**Key Knowledge & Skills**
- Excellent technical knowledge of hardware, including Windows laptops and desktops.
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience with Dell and Apple products.
- Working technical knowledge of current protocols, operating systems, and standards, including Windows, MacOS, iOS, and Android.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.

**Core Competencies**
- PC and Laptop troubleshooting and repair.
- Network troubleshooting and repair.
- Printer and peripheral troubleshooting and repair.
- Excellent knowledge of operating systems and security practices.

**Other Desirable Attributes**
- Ability to conduct research into PC issues and products as required.
- Effective interpersonal skills and relationship-building skills.
- Strong written and oral communication skills.
- Ability to present ideas in user-friendly language.
- Understanding of the organization’s goals and objectives.
- Analytical and problem-solving abilities, with keen attention to detail.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
- Strong customer-service orientation.

**Physical Requirements**
- Lifting up to 40 lbs.

Pay: $65,000.00 - $73,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance

Experience level:

- 3 years

Schedule:

- Monday to Friday

Ability to Commute:

- Irvine, CA 92617 (required)

Ability to Relocate:

- Irvine, CA 92617: Relocate before starting work (required)

Work Location: In person

  • Help Desk Technician

    4 weeks ago

    Irvine, United States Ryzen Solutions Full time

    Job Overview: We seek an onsite Help Desk Technician for our client in Irvine, CA. The on-site Help Desk Support person will provide laptop, desktop, and peripheral device support for all users. **Essential Job Duties**: - Install and configure PC’s, printers, and peripherals within established standards and guidelines - Provide VIP support to...

  • Help Desk Coordinator

    2 weeks ago

    Irvine, United States The Intersect Group Full time

    Job Title: Help Desk CoordinatorSchedule: Onsite 5 days a week to start, will go to 4 days a week once settled in.Monday-Friday: 8am-5pmDuration: 6 month contract-to-hireJob DescriptionThe Help Desk Technician is responsible for initial diagnosis, troubleshooting, and categorization of submitted Help Desk requests. They are to have excellent customer service...

  • Help Desk Coordinator

    2 weeks ago

    Irvine, United States The Intersect Group Full time

    Job Title: Help Desk CoordinatorSchedule: Onsite 5 days a week to start, will go to 4 days a week once settled in.Monday-Friday: 8am-5pmDuration: 6 month contract-to-hireJob DescriptionThe Help Desk Technician is responsible for initial diagnosis, troubleshooting, and categorization of submitted Help Desk requests. They are to have excellent customer service...

  • Help Desk Coordinator

    7 days ago

    Irvine, United States The Intersect Group Full time

    Job Title: Help Desk CoordinatorSchedule: Onsite 5 days a week to start, will go to 4 days a week once settled in.Monday-Friday: 8am-5pmDuration: 6 month contract-to-hireJob DescriptionThe Help Desk Technician is responsible for initial diagnosis, troubleshooting, and categorization of submitted Help Desk requests. They are to have excellent customer service...

  • Help Desk

    2 weeks ago

    Irvine, California, United States Kinetic Personnel Group, Inc Full time

    We are seeking an IT Help Desk professional for a large and growing financial firm in Irvine, CA. This is a temporary to permanent opportunity that offers full benefits and growth opportunities. The qualified individual will be able to do the followi Help Desk, Help, Retail, Staffing

  • IT Help Desk

    4 weeks ago

    Irvine, United States Ryzen Solutions Full time

    The _**on-site Help Desk Support**_ person will provide laptop, desktop, and peripheral device support for all users. **Essential Job Duties**: - Install and configure PC’s, printers and peripherals within established standards and guidelines - Provide VIP support to executives and high level visitor - Install new hardware and software upgrades requested...

  • Help Desk Analyst

    1 month ago

    Irvine, United States Staffmark Full time

    Staffmark is hiring a Help Desk Analyst - Hybrid for a local company in Irvine, CA. Secure your financial future with this exciting new opportunity. Get your career moving in the right direction with Staffmark. Shifts Details: 11:00 AM - 8:00 PM | Tuesday - Saturday | Off Sunday/Monday 7:00 AM - 4:00 PM | Off Tuesday/Saturday 6:00 AM - 3:00 PM |...

  • Help Desk Analyst

    3 weeks ago

    Irvine, United States Staffmark Full time

    Staffmark is hiring a Help Desk Analyst - Hybrid for a local company in Irvine, CA. Secure your financial future with this exciting new opportunity. Get your career moving in the right direction with Staffmark. Shifts Details: 11:00 AM - 8:00 PM | Tuesday - Saturday | Off Sunday/Monday 7:00 AM - 4:00 PM | Off Tuesday/Saturday 6:00 AM - 3:00 PM |...

  • Help Desk Analyst

    4 weeks ago

    Irvine, United States Staffmark Full time

    Staffmark is hiring a Help Desk Analyst - Hybrid for a local company in Irvine, CA. Secure your financial future with this exciting new opportunity. Get your career moving in the right direction with Staffmark. Shifts Details: 11:00 AM - 8:00 PM | Tuesday - Saturday | Off Sunday/Monday 7:00 AM - 4:00 PM | Off Tuesday/Saturday 6:00 AM - 3:00 PM |...

  • Help Desk Support

    3 weeks ago

    Irvine, United States Ryzen Solutions Full time

    The on-site Help Desk Support person will provide laptop, desktop, and peripheral device support for all users. **Essential Job Duties**: - Install and configure PC’s, printers and peripherals within established standards and guidelines. - **Provide VIP support to executives and high level visitor**. - Install new hardware and software upgrades requested...

  • Help Desk Analyst Ii

    3 weeks ago

    Irvine, United States Zones LLC. Full time

    **Details**: Term: 6 month contract-to-hire Location: 100% onsite in Huntington Beach, CA Hours: 8-5pm PT Monday-Friday FLSA: non-exempt $27.40 - 32.21/hr commensurate with experience + med/dental/vision, 3 weeks PTO, 401K match and much more! Our premier client in the full-service advertising space is looking for a L2 Help Desk Analyst to work onsite at...

  • Help Desk Analyst

    2 weeks ago

    Irvine, United States Terran Orbital Full time

    **Summary** Be more than just an employee number! Join Terran Orbital, a leader in innovation, manufacturing, and operations in the satellite industry. We are a pioneer in the miniaturization of space technologies and the delivery of responsive space solutions. We are a unique, fast-growing, and trusted team focused on quickly and economically designing,...

  • Help Desk Analyst

    1 week ago

    Irvine, United States Terran Orbital Corporation Full time

    Description Summary Be more than just an employee number! Join Terran Orbital, a leader in innovation, manufacturing, and operations in the satellite industry. We are a pioneer in the miniaturization of space technologies and the delivery of responsive space solutions. We are a unique, fast-growing, and trusted team focused on quickly and economically...

  • Associate Service Desk Technician

    4 weeks ago

    Irvine, United States Mechanics Bank Full time

    Mechanics Bank is currently searching for an Associate Service Desk Technician to join our team in Irvine, California. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. Under general supervision, responsible for providing Information Technology Services (IT) support in a corporate service desk...

  • Associate Service Desk Technician

    2 days ago

    Irvine, United States Mechanics Bank Full time

    Mechanics Bank is currently searching for an Associate Service Desk Technician to join our team in Irvine, California. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. Under general supervision, responsible for providing Information Technology Services (IT) support in a corporate service desk...

  • Level 1 Help Desk Support

    2 weeks ago

    Irvine, United States OSTechnical Full time

    We are seeking a technically skilled and customer-focused individual to join our client's IT team as a Level 1 Help Desk Support. In this role, you will install, modify, and maintain our computers and systems, troubleshoot software and hardware issues, and educate users on resolving routine problems.Key Responsibilities:- Diagnose and resolve hardware,...

  • Level 1 Help Desk Support

    4 days ago

    Irvine, United States OSTechnical Full time

    We are seeking a technically skilled and customer-focused individual to join our client's IT team as a Level 1 Help Desk Support. In this role, you will install, modify, and maintain our computers and systems, troubleshoot software and hardware issues, and educate users on resolving routine problems.Key Responsibilities:- Diagnose and resolve hardware,...

  • Help Desk Support Technician

    4 days ago

    Irvine, United States Todi Tech Full time

    Job DescriptionJob DescriptionWe are looking for exceptional individuals to join our team and help us serve our clients the best way possible!Responsibilities:Confidently utilize excellent customer service skills and exceed clients’ expectationsCourteously assist clients with all technology-related eventsConfigure, install, and maintain IT users'...

  • Help Desk Analyst Level-1

    2 weeks ago

    Irvine, United States Boot Barn Full time

    **HELP DESK ANALYST LEVEL-1** REPORTS TO: IT MANAGER STATUS: NON-EXEMPT **Summary** Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly...

  • Service Desk Technician

    4 weeks ago

    Irvine, United States LightBox Full time

    **About Us** LightBox is a leading provider of data and workflow solutions across commercial real estate and location intelligence. Our solutions deliver the depth, speed and accuracy that enable insights to over 50,000 brokers, 1,000 banks and lenders, 1,000 law firms and 5,000 environmental consulting and engineering firms. **Position Overview** The...