Contract to hire

2 weeks ago

Irvine, United States OSTechnical Full time
Job DescriptionJob Description

We are seeking a technically skilled and customer-focused individual to join our client's IT team as a Level 1 Help Desk Support. In this role, you will install, modify, and maintain our computers and systems, troubleshoot software and hardware issues, and educate users on resolving routine problems.

 

Key Responsibilities:

 

- Diagnose and resolve hardware, software, and printing issues on various devices.

- Perform software and hardware installations, upgrades, and backups.

- Assist with workstation installations and relocations.

- Document all support requests and resolutions in our ticketing system.

- Provide end-user education on systems and software.

 

Qualifications:

 

- 1 to 2 years of related experience.

- Proficiency with PC software/hardware and productivity applications (e.g., Microsoft Office Suite).

- Experience with ticketing systems and strong troubleshooting skills.

- Excellent communication, customer service, and organizational skills.

 

Work Environment:

 

- Hybrid work model with up to 2 days remote.

- Located in Irvine, California.

- Contract to hire - Minimum of 90 days.

 

This role offers a great opportunity for professional growth in a supportive and dynamic IT environment. If you have a passion for technology and helping others, we encourage you to apply.

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