HVAC Service Manager
1 month ago
Key Responsibilities:
- Supervise a team of service technicians, including interviewing, hiring and training.
- Develop operating budgets and monthly status reports, including maintaining projected gross/net profits.
- Follow up on accounts receivable/overdue clients and approves all credit of accounts.
- Maintain systems for responding to customer inquiries via telephone, online networks, and mail.
- Review and initiate all completed work orders, including pricing, and verification of materials/labor used.
- Initiates paperwork for returns of warranty parts‐tag material and arrange shipping.
- Monitor and evaluate system regarding call‐backs and customer satisfaction, including assisting service technicians with callbacks or highly difficult technical problems.
- Monitor and maintain inventory.
- Develop advertising schedule/promotional literature for presentations.
- Lead in the development of new markets in commercial areas of service.
- Responsible for security and cleanliness of the Service Division building, trucks and equipment.
Key Qualifications:
- Minimum 3 years' experience.
- Estimating experience required.
- Leadership experience required.
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