HVAC Service Manager

1 month ago


Burlington, United States EmployHQ Full time
Job DescriptionJob Description

Key Responsibilities:

  • Supervise a team of service technicians, including interviewing, hiring and training.
  • Develop operating budgets and monthly status reports, including maintaining projected gross/net profits.
  • Follow up on accounts receivable/overdue clients and approves all credit of accounts.
  • Maintain systems for responding to customer inquiries via telephone, online networks, and mail.
  • Review and initiate all completed work orders, including pricing, and verification of materials/labor used.
  • Initiates paperwork for returns of warranty parts‐tag material and arrange shipping.
  • Monitor and evaluate system regarding call‐backs and customer satisfaction, including assisting service technicians with callbacks or highly difficult technical problems.
  • Monitor and maintain inventory.
  • Develop advertising schedule/promotional literature for presentations.
  • Lead in the development of new markets in commercial areas of service.
  • Responsible for security and cleanliness of the Service Division building, trucks and equipment.

Key Qualifications:

  • Minimum 3 years' experience.
  • Estimating experience required.
  • Leadership experience required.


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