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IT Support Technician

4 months ago

Lancaster, United States Emulous Communications, Inc. Full time
Job DescriptionJob Description

IT Support Technician

***Must live within 35 miles of Lancaster, PA 17603***

We are looking for local candidates

We are seeking an MSP IT Support Specialist to join our team You will be tasked with a variety of projects to support and improve our client’s network computing systems.

· IT Support related to issues with the internal computing systems and network infrastructure of clients.

· IT Support related to Windows Servers and Workstations Operating Systems, Microsoft 365, SharePoint, OneDrive, Email and Network Security

· Support 3rd party solutions - Antivirus, Backup, Malware, MFA, and other solutions

· Administer cloud solutions for customers

· Monitor and respond to alerts generated from RMM Tools

· Install VOIP telephone systems

· Install physical equipment in racks, mount of walls, etc. Run Cable. Test and Terminate. Clean, neat cable organization is a plus.

· Administration and maintenance of the remote monitoring and management system: update agent scripts, monitor dashboard, and periodic system review

· Document maintenance for all computer systems and network infrastructure

· Communication and customer service to client end-users: keeping them informed of the incident progress, notifying them of impending changes or agreed outages

Skillsets

· Ability to use Tools such as drills, saws, fishing equipment. Ability to run wire. Ability to hang racks, TVs, etc.

· Ability to work on a team to deliver project work such as office 365 migrations, Network builds, on-premise installations, upgrades, and implementations. Project management

· Ability to work in a team environment and communicate effectively

· Ability to manage short term and long term projects and staged implementations

· Business Sense: Ability to learn the nuances of the customer’s business and how IT relates to their business strategy and goals

Additional Duties and Responsibilities:

· Maintain excellent standards in customer service and satisfaction of clients

· Complete tickets and projects efficiently

· Record time and expenses associated with projects and tickets

· Continuing technical training and certifications to keep up with demand and improve client satisfaction

Knowledge, Skills, and/or Abilities Required:

· Associates degree or equivalent and 5+ years Experience

· Advanced Professional IT Certifications

· Remote Management and Monitoring (RMM) Experience is preferred

· Experience in Active Directory/EntraID and Domain Services required

· Managed Service Provider (MSP) Experience preferred

· Demonstrate ability to solve complex problems

· Understanding of support tools, techniques, and how technology is used to provide IT services
Job Type: Full-time

Job Includes Company Vehicle you take home. Cell Phone, Notebook, Some Tools.

Job Type: Full-time

Salary: Commensurate with experience

Benefits:

  • 401(k) +Match
  • Health insurance
  • Dental insurance
  • Vision Insurance
  • Flexible schedule
  • Paid time off

Schedule:

  • 8 hour shift
  • On call
  • Weekend availability

 

 

Company DescriptionEmulous Communications, Inc. has been providing small and medium sized businesses excellent support and service since 2006. We use common sense IT Solutions to solve issues of today's businesses. We work in many verticals and see flexibility, a willingness to work hard, and a desire to keep our customers happy, as our top priorities. Quick response and solid technical support are goals we try hard to meet.Company DescriptionEmulous Communications, Inc. has been providing small and medium sized businesses excellent support and service since 2006. We use common sense IT Solutions to solve issues of today's businesses. We work in many verticals and see flexibility, a willingness to work hard, and a desire to keep our customers happy, as our top priorities. Quick response and solid technical support are goals we try hard to meet.