Account Manager

2 weeks ago

San Diego, United States RSI Security Full time
Job DescriptionJob Description

THIS IS A REMOTE POSITION

The starting salary range is based on your experience, education, and skills.

RSI Security is a small organization where collaboration is not only encouraged, but expected. We value relationships within our team and are intentional to build and maintain a strong team camaraderie through virtual happy hours, daily morning meetings to help us start off on the right foot, and meetings dedicated solely to professional development topics to help us develop and grow together.

Our employees receive a competitive compensation package and enjoy various benefits such as:

  • Unlimited flex vacation
  • 10 paid holidays
  • Paid parental leave
  • 401k 100% match
  • Medical, Dental, and Vision plans
  • FSA
  • Short term disability
  • and more

For more information on RSI Security, please visit our website - www.rsisecurity.com or our social media RSI Security LinkedIn 

Job Position: Account Manager

Employment Category: Full Time, Exempt Employee

Employee works 40 hours per week at minimum: Monday through Friday 8 am-5 pm; 

Employee’s schedules may be changed by Employer from time to time. 

Reports to:  Solutions Manager

Purpose of this Position:

The Account Manager is responsible for connecting with RSI Security clients and managing the contract through the renewal period.  The ideal candidate will have proven experience in identifying cross sell and upsell opportunities.  

Qualifications: 

  • 5+ years of experience in sales and account management, preferably in a service-oriented environment and the cybersecurity or managed services
  • 5+ years of experience in Customer Relationship Management (CRM) tools and sales enablement tools, preferably with Salesforce and Outreach
  • Bachelor’s degree in Business Administration, Communications, or Computer Science preferred, or equivalent experience
  • Strong knowledge of Google Suite (Drive, Docs, Sheets, Forms) and Microsoft Office Suite (Word, Excel, PowerPoint)
  • Ability to identify, target, and nurture prospects through adept communication
  • Ability to have technical conversations with C-level executives
  • High degree of flexibility with the ability to work in a small, fast-paced environment
  • Thorough and detail-oriented, organized, with excellent time management skills
  • Ability to quickly learn, understand, and evaluate current and new tools
  • Self-starter who can work independently with a proactive attitude
  • Excellent communication skills - Must be comfortable calling and speaking to clients and prospects
  • Good organization and time management skills (Project Management experience a plus)
  • Good understanding of Technology(security knowledge is a plus)
  • High level of enthusiasm and self-motivated


 

Physical Requirements:

  • Ability to sit at a desk for long periods of time. 
  • Ability to clearly communicate with staff and customers through verbal and written communications. 
  • Ability to type, hand write, use computers and answer phones daily.

Primary Duties & Responsibilities of the position:

  • Effectively manage client relationships and accounts
  • Respond to RFPs and follow up with prospects
  • Build and strengthen the business relationship with current accounts and new prospects
  • Develop an account plan to sell to existing customers based on their business needs
  • Ensure customers achieve their security goals with our services and provide guidance on improving security program for the long term
  • Discern customer’s level of security needs and assess how RSI Security can meet their needs
  • Develop and execute key strategies that contribute to key metrics - retention, upsell, increased service utilization/adoption, and contractual compliance
  • Develop qualified client references 
  • Ensure maximum customer satisfaction and retention metrics
  • Showcase technical knowledge in regular conversations with clients
  • Act as liaison between clients and internal delivery teams
  • Facilitate meetings with clients to ensure service delivery milestones are met 
  • Ensure quality standards are being met consistently applied in the implementation of services
  • Create and maintain project plans, track customer requirements, and translate customer requests into deliverables
  • Travel may be required
  • Send emails to customers or prospective Customers 
  • Respond to inbound Leads from customers
  • Prepare and submit Quotes/Proposals for Renewals and Upsell
  • Review ZoomInfo for company info and research
  • Schedule meetings with existing customers/prospects
  • Read industry papers or articles
  • Maintain and Update Salesforce
  • Manage and Build a Sales Pipeline
  • Negotiate and close Renewals, Upsell, and New Business
  • Fulfillment of upsell and renewal, and change order opportunities
  • SOW & Contracts
  • Relationship nurturing

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