Entry Level Customer Support Technician
3 weeks ago
Minuteman Press International is the world's largest and #1 rated print, graphic design and marketing franchise. We have over 950 franchise locations that generate almost half a billion dollars in system-wide gross sales. We are looking for a select few who feel like they have what it takes to thrive in this exciting and ever-changing industry. If you have experience and passion for technical support and troubleshooting, then we want to hear from you
You will also work closely with our existing support staff to provide a world-class level of service to our customers and team. When you join the Minuteman Press team, your future is truly in your hands. The harder you work, the more successful you can be. There is plenty of opportunity for growth as the company continues to expand.
Job Responsibilities:
- Answer phone calls and emails from customers and other team members.
- Clearly and concisely relay information to/from customers and team members.
- Install, configure, support, and troubleshoot proprietary software.
- Assist team with testing of software and other development projects.
- Input data for tracking of customer interactions.
- Collaborate with other support technicians, and leadership, to provide an exemplary customer support experience.
In order to be successful at our company as a Customer Support Technician you must possess the following:
- Experience working with Windows based Operating Systems
- Strong verbal and written communication skills
- Problem Solving Skills
- Time Management Skills
- A Positive Attitude
- Degree in Computer Science or other technical field is preferred but not required
What do we reward you with?
- Competitive base salary
- Bonus Opportunities
- Paid time off Vacation
- Health, Vision, Dental, and Life Insurance
- Flexible Spending Account
- 401(k)
- Advancement potential within the Franchise Operations Team
- Professional Development Assistance
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