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Entry Computer/Intercom Technician

4 months ago

Farmingdale, United States NY Wholesale Intercom Group Corp Full time
Job DescriptionJob Description

We are a local small business looking for an entry level technician to answer calls about audio/visual intercoms and IP systems. Basic understanding of electronics and wiring diagrams required. Previous hands-on experience and bi-lingual in Spanish a plus, but not mandatory. Training on our specific product and systems will be provided. Health Insurance and benefits offered after 90 day probationary period.

Responsibilities include:

  •  Answering incoming calls from installers in the field and effectively answer questions and provide guidance remotely.
  • Programing intercom components according to building layouts.
  • Inspecting returned items for damages, testing, and repairing various components.
  • Testing manufacturer products for bugs and providing feedback for improvements.
  • Assisting customers in the field with installation, troubleshooting, and programming as needed.
    • Reimbursement program in place for use of any personal vehicle in direct relation to service calls.
  • Assisting customers with questions about functionality of hardware.
  • Providing accurate data to administrative assistant regarding estimates, service calls, and invoicing.
  • Assist in keeping warehouse and workspace clean and organized.
  • Give training classes on products, in house or suppliers locations.
  • Accurately reading blueprints.
  • Knowledge of IP protocols and functions.